Senior Director- Head of Global Customer Success (HQ)
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Job Location:
Petah Tikva - Israel
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Senior DirectorHead of Global Customer Success
Role summary
We arelooking foraSenior DirectorHead of Global CustomerSuccesstoleadourglobalCustomer Success strategyand operations.
This is aglobal leadership roleinpartnershipwithregional Customer Success leaders. Your mission will be to:
- Standardize and scale our global customer successstrategyframeworksand operating model
- Upgrade our account management practices togrow higher-value and more complex customers
- Maintain the strengths of our SMB-at-scale operations
This role is ideal for adata-driven strategic CS leaderwho thrives in global environments and has deep experience building structured success programs across regions.
Whatyoulldo
- Define and leadPayoneersGlobal Customer Success strategy balancing scalable SMB processes with more sophisticated account management practices for larger and more strategic customers.
- Operate in a matrix leadership structure partnering with regional CSM Heads to drive alignment consistency andexecutionexcellence.
- Design and own global KPI frameworks and reporting including retention NRR/GRR product adoptionsegmentationhealth metrics and churn insights.
- Implement global governance and operational discipline including dashboards QBR structures success scorecards and executive reporting.
- Build scalable lifecycle programs onboarding adoption expansion renewals tailored for SMBs while supporting the evolution towardmid-market / upper-SMB / light-enterprise customers.
- Lead business analysis and performance optimizationidentifyingopportunities to improve impact efficiency segmentation and engagement models.
- Strengthening cross-functional alignmentwith Sales Product Risk Operations and Support to drive improved customer outcomes.
- Champion Voice-of-Customer and data-driven insights converting findings into actionable strategies and priorities.
- Mentor and influence regional CS leadership creating a collaborative global CS community.
Who you are
Professional Background:
- 1015 years of experience in Customer Success Account Management or Post-Sales leadership including:
- 5 years in global or multi-region leadership roles
- Proven experienceoperatingin an HQ or corporate center role
- Experience leading through influence in matrix environments
- Strong experience building structured Customer Success models at scale including segmentation playbooks KPI frameworks lifecycle design and operational governance.
- Experience in fintech or payments significant advantage.
- Experience supporting SMB customers at scale strong advantage.
- Experience evolving Customer Success toward more upmarket / strategic customer engagement strongadvantage.
- Demonstrated success influencing senior stakeholders and partners globally.
Skills & Competencies
- Highly analytical comfortable with data reporting forecasting and KPI ownership.
- Executive-level communication clear persuasive structured.
- Strong business acumen and understanding of revenue drivers.
- Comfortable working across cultures and functions.
- Ability to balance strategic leadership with operational execution.
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Required Experience:
Exec
Key Skills
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
