Public Information Specialist Senior

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The salary range for this position is $77012.10 - $85568.99. Commensurate with Experience

Major Duties and Responsibilities:

• Perform advanced professional work in developing and implementing strategic public information initiatives that support Storm Water Services mission and priorities.
• Manage complex public information projects from concept through completion including planning execution and evaluation. Monitor performance metrics to confirm alignment with objectives and apply insights to refine strategies.
• Lead the storm drainage infrastructure education campaign overseeing creative direction messaging social media website and related content. Drive engagement through multi-channel strategies and performance analytics.
• Develop clear accurate and audience-focused written communications to effectively convey Storm Water Services work to internal and external stakeholders.
• Design high-impact communications (e.g. presentations publications graphics) that transform complex information into clear engaging and easily understood messages.
• Design and manage print materials (e.g. utility bill inserts reports doorhangers brochures fact sheets) ensuring creative quality brand consistency timely revisions and efficient coordination with vendors.
• Implement initiatives to ensure effective communications for all including language access and alignment with digital accessibility standards.

Knowledge Skills & Abilities:

• Strong organizational and project management skills with keen attention to detail.
• Skill in prioritizing multiple tasks and meeting tight deadlines.
• Ability to perform effectively in fast-paced collaborative team environments.
• Ability to build and maintain collaborative relationships across teams and stakeholders.
• Self-motivated with the ability to work independently and take initiative.
• Excellent writing and editing skills with proficiency in AP style.
• Ability to clearly communicate technical information to diverse audiences.
• Knowledge of content creation strategies for various media platforms.
• Knowledge and experience in graphic design across multiple platforms.
• Strong understanding of typography negative space visual balance and color harmony.
• Advanced proficiency in MS Office and Adobe Creative Cloud applications.
• Willingness and ability to work public events during evenings and weekends as needed.

• Successful candidate must have a valid drivers license and ability to receive and maintain a City Driving Permit.

Preferred Qualifications:

• Bachelors degree in communications public relations journalism or related field
• Minimum of five years in a public relations or communications position
• Background in stormwater water resources natural resources environmental science and/or government non-profit experience

Minimum Qualifications:

High school graduate or equivalent and seven years relevant experience.

Or

Associates Degreeand five years relevant experience.

Or

Bachelors Degree and one year relevant experience

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.