Manager, Process Strategy, Design and Transformation

Job Description

Job Overview

The Process Strategy Transformation and Design Manager is a leader responsible for designing and executing complex crossfunctional transformation programs that improve endtoend business processes embed new technologies and deliver measurable business outcomes. This role sets a clear north star vision and leads teams from early ideation through full execution and implementation.

This leader applies Design Thinking structured project/program management and Operational Excellence/Lean Six Sigma frameworks to solve complex problems streamline processes and drive continuous improvement. They serve as a change agent for integrating new technologies (automation analytics AI enterprise platforms) into business operations ensuring solutions are grounded in Voice of the Customer (VoC) and adopted at scale through robust enterprise change management practices.

Key Responsibilities

1. Process Transformation & Continuous Improvement

• Lead discovery assessment and endtoend mapping of currentstate processes including pain points handoffs controls and technology touchpoints.
• Use Design Thinking and Operational Excellence / Lean Six Sigma methods (e.g. SIPOC value stream mapping rootcause analysis DMAIC) to redesign processes that improve quality cycle time user experience and cost to serve.
• Design and implement futurestate process designs including standard work performance measures and control plans to sustain improvements.
• Identify and prioritize a portfolio of improvement opportunities balancing quick wins with larger multiyear transformation initiatives.
• Establish and track KPIs and dashboards to objectively assess process performance health and value realization (e.g. efficiency quality customer satisfaction risk financial impact).

2. Leadership Influence & Stakeholder Management

• Operate as a thought leader setting direction for complex crossfunctional programs and influencing senior and executive leaders on strategy priorities and tradeoffs.
• Lead and develop highperforming teams and matrixed workstreams (business IT data/analytics operations) ensuring clarity of roles outcomes and decisionrights.
• Build strong relationships with executive sponsors functional leaders and external partners using datadriven storytelling and executiveready communications to secure alignment and support.
• Model a culture of continuous improvement experimentation and innovation encouraging teams to challenge the status quo and bring forward new ideas.

3. Technology & Change Integration

• Translate business strategies and pain points into technologyenabled solutions (e.g. workflow platforms automation analytics/AI identity and access capabilities ERP/enterprise platforms) that improve endtoend processes and controls.
• Partner with IT data and security teams to shape solution roadmaps requirements and implementation plans that are feasible compliant and scalable.
• Ensure that technology changes are fully integrated into operating models: governance roles SLAs procedures training and support models.
• Identify opportunities to leverage automation analytics and AI to create new insights and eliminate manual effort; champion datadriven decision making across stakeholders.

4. Program & Project Management EndtoEnd Execution

• Define scope success metrics governance and integrated project plans (milestones dependencies risks resources communications) aligned with enterprise delivery frameworks
• Proactively identify and manage risks issues and interdependencies of projects and milestones.
• Communicate and drive timely decisions and course corrections with senior stakeholders.
• Ensure consistent highquality status reporting and transparency of progress decisions and value realization to all levels of the organization.
• Lead smooth transition from project phase to runstate ownership including handoffs to operations and establishing governance routines.

5. Enterprise Change Management & Voice of the Customer

• Design and execute enterprise change management strategies (e.g. stakeholder analysis readiness communications training adoption measurement) that minimize disruption and accelerate sustainable behavior change.
• Use structured Voice of the Customer (VoC) techniques (interviews empathy mapping surveys journey mapping feedback analytics) to shape problem framing solution design and prioritization.
• Develop targeted communications learning content and adoption campaigns tailored to different audiences (executives managers endusers external partners).

Required Qualifications

Education

• Bachelors degree in business engineering information systems related field or equivalent experience in transformation program management or Operational Excellence.

Experience

• 8 years of progressive experience in process transformation program/project management Operational Excellence/Lean Six Sigma or related disciplines with clear evidence of delivering measurable business outcomes.
• Proven track record of delivering endtoend initiatives using Project/Program Management methodologies and Operational Excellence/Lean Six Sigma frameworks (e.g. DMAIC value stream mapping Kaizen events).
• Demonstrated experience taking initiatives from ideation through full execution and sustainment including strategy definition roadmap development delivery and value realization.
• Significant experience integrating technology solutions (enterprise platforms workflow/automation analytics/AI/controls) into business processes and operating models.
• Handson experience designing and executing change management for largescale programs.
• Demonstrated ability to design solutions and prioritize roadmaps based on Voice of the Customer and user insights (interviews workshops journey mapping feedback loops).

Skills & Knowledge

• Strategic and systematic thinker who can connect the dots across processes data technology and organizational structures to define a compelling north star vision and pragmatic execution roadmap.
• Strong program and project management skills: scoping planning risk management dependency management financial/benefits tracking and governance for complex crossfunctional initiatives.
• Advanced problemsolving and analytical skills; able to synthesize qualitative and quantitative data build business cases and tell a clear datadriven story to senior leaders.
• Deep familiarity with Operational Excellence / Lean / Six Sigma tools and concepts (e.g. DMAIC Kaizen control plans standard work) and how to apply them in service and knowledgework environments.
• Excellent communication and facilitation skills including leading workshops executive updates and crossfunctional forums; able to translate complex concepts for both technical and nontechnical audiences.
• Strong influence and relationshipbuilding skills; able to lead through others navigate ambiguity and drive alignment without direct authority.

Preferred Qualifications / What Will Give You a Competitive Edge

• Masters degree in business administration engineering or related field or equivalent experience in largescale transformation leadership.
• Formal certifications in Project/Program Management (e.g. PMP PgMP Agile) and Operational Excellence / Lean Six Sigma (e.g. Green/Black Belt).
• Certification or formal training in change management (e.g. Prosci/ADKAR) and/or Design Thinking / HumanCentered Design.
• Demonstrated Experience in Enterprise or Functional Transformation Manager / Program Manager / Operational Excellence Leader roles within a large complex organization.
• 5 years leading teams and/or complex crossfunctional initiatives at an enterprise scale operating at a managerial level scope.
  

Location: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the Warren MI Global HQ three times per week at minimum or other frequency dictated by the business

Relocation: This role is NOT eligible for relocation benefits

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN J-1 etc.)

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