Manager Collections & Disputes

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Inviting applications for the role of Manager Collections & Disputes!

In this role we are looking for Accounts Receivable Manager whose objective is the maintenance of the Billing Collections and Cash Application operations focus on high-risk complaints impacting the business one on ones with DR ongoing review of team productivity resolving staff issues auditing and controlling different activities of the team as well as running reports maintaining files and leading continuous improvement initiatives

Responsibilities

The Order to Cash manager will manage the whole collection and disputes process performed by the team.

Develop and maintain effective relationship with client stakeholders - providing performance updates process improvements responding to client request etc.

Creates new strategies to improve the collection process

Coordinates meetings with other teams within the Accounts Receivables department such as credit and cash application staff to improve the collection process.

Ensures the staff is meeting production goals complying with company standards and perform the essential functions of their position as collectors daily.

Creates reports showing the progress of the teams efforts to collect debts and present them to internal customer during weekly meetings.

Supervises and coordinates activities of collectors that involve account changes and payment plans to guarantee the payment of past-due balances from customers.

Organize collection workload according to each collectors experience as part of the collection strategy.

DSO improvement and management of monthly A/R by Client

Aging analysis and bucket reduction (30 60 and 90)

Meet Monthly cash targets.

Check duty posts regularly to ensure that cashiers are present and doing their work to facilitate free flow of payment activities by customers.

Cross check account balance and records at the end of daily operations to ensure that items bought are in line with amounts recorded.

Assist subordinates with collection activities in difficult cases.

Identify process improvement opportunities and drive implementation across OTC (Lean and Six Sigma projects)

Support Senior Leadership with day to day activities

People Manager work close to teams and assure quality performance

Ensure to meet Service Levels Agreement results (daily/weekly/monthly)

Ensure process controls are appropriately established communicated to employees and timely audited.

Lead monthly process dashboard calls or weekly/fortnightly process related calls with client

Plan & execute people movement during high volume or attrition

Ensure knowledge retention and improvement in the team.

Establish & Handle client relationship through regular engagement with the client

Pro-actively identify the issues or client needs and take action

High customer service oriented

Qualifications we seek in you!

Minimum Qualifications

Degree / College diploma in Business Administration Finance Accounting or related fields/disciplines.

Experience in collections operations.

Experience on Credit Billing and Cash Application processes a plus.

Intermediate-Advanced knowledge of Microsoft Office especially Excel Word and PowerPoint

Strong analytical/business reporting experience

Effective negotiation skills

Must be able to communicate firmly and clearly with internal and external customers

Creativity in handling issues: The leader must be creative in resolving customer complaints and disputes among team members.

Decision making skills: The leader must be prepared to make quick decisions that will be satisfactory to customers and beneficial to his/her company; he/she should rely on his instinct to making good decisions most times.

Experienced in business processes and operational requirements.

Superior commitment to excellent customer service

Advanced English Level

Preferred Qualifications/ Skills

Bachelors degree in finance Accounting or a related field or 5 years of equivalent work experience

3 years of experience in business-to-business collections

3 years of experience managing an accounts receivable or collections team.

International collections exposure is a plus.

Knowledge of BPCS or similar ERP

Automotive industry knowledge is a plus.

Proven ability to work effectively with key stakeholders and clients at all organizational levels and departments to achieve desired results.

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress