Manager Retail

Compostela - Mexico

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

JOB SUMARY

Responsible for the management of a single retail outlet within a hotel. Establishes the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with owners. Oversees the development of product and physical layout of the store and helps establish retail goals for the property. Position works to successfully execute retail operations continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the retail or related professional area.

2-year degree from an accredited university in Fashion Merchandising Hotel and Restaurant Management Business Administration or related major; 2 years experience in the retail or related professional area.

CORE WORK ACTIVITIES

Managing Department Operations and Budgets

Manages day-to-day operations. Understands employee positions well enough to perform duties in employees absence.
Manages areas of operation to budget by reviewing operating statements budget worksheets and payroll progress reports.
Serves as a role model to demonstrate appropriate behaviors.
Encourages and builds mutual trust respect and cooperation among team members.
Monitors the inflow of ordered materials and the maintenance of current materials.
Ensures profits and losses are documented accurately.
Purchases merchandise to be used or sold by organization.
Manages all inventory control.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Ensures all Retail employees follow cash control procedures.
Ensures all retail store records are maintained on a timely basis including sales reports invoices end-of period reports etc.
Helps to develop and implement strategic plans for the retail store operation.
Maintains proper purchasing techniques for appropriate retail categories.
Maintains items at appropriate stock levels.
Oversees store appearance cleanliness and maintains visual merchandising standards and impact.
Ensures that all employees have the proper uniforms supplies and equipment.
Develops specific goals and plans to prioritize organize and accomplish your work.
Develops constructive and cooperative working relationships with others and maintaining them over time.
Ensures employees understand expectations and parameters.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.
Establishes standardized merchandise display and pricing standards.
Ensures employees understand and comply with loss prevention policies to prevent accidents and control costs.
Participates as needed in the investigation of employee and guest accidents.

Providing and Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
Sets a positive example for guest relations.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.

Additional Responsibilities

Providing information to supervisors and co-workers by telephone in written form e-mail or in person.

MANAGEMENT COMPETENCIES

Leadership

Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication-Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making -Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develop and evaluate alternatives and solutions solve problems and choose a course of action.

Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams -Actively participates as a member of a team to move the team toward the completion of goals.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing-Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the companys service standards.

Global Mindset-Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen -Understands and utilizes business information to manage everyday operations.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

Retail Inventory Stocking and Display - Knowledge of current products and promotions and techniques for creating engaging displays and managing the inventory of shop merchandise.

Inventory - Knowledge of inventory policies procedures and best practices. This includes the ability to order merchandise prepare for schedule and document inventory check-in merchandise track outgoing merchandise and create and review invoices to ensure accuracy.

Sales Orientation - Knowledge of sales techniques such as up-selling and suggestive selling. This includes the ability and willingness to recognize and identify sales opportunities promote sales of merchandise and demonstrate the benefits features and quality of merchandise to customers.

Payment Process - Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods including credit cards personal checks traveler checks coupons gift certificates/cards or store credit as well as knowledge of laws and regulations regarding the selling of restricted items (e.g. over-the-counter medications alcohol and tobacco products). This includes knowledge of necessary security checks (e.g. verifying identification) required for various payment methods.

Shop Security - Knowledge of procedures for identifying and discouraging shoplifting (e.g. greeting customers monitoring customers carrying large packages or big purse and checking merchandise to ensure that items are not concealed).

Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material equipment and supplies; including vendor identification and contract negotiation supply requisition and purchasing and inventory control.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).

Mathematical Reasoning - Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.

Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension- Demonstrates understanding of written sentences and paragraphs in work-related documents.

Writing- Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

DescriptionJOB SUMARYResponsible for the management of a single retail outlet within a hotel. Establishes the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with owners. Oversees the development of product and phy...

Description

JOB SUMARY

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the retail or related professional area.

2-year degree from an accredited university in Fashion Merchandising Hotel and Restaurant Management Business Administration or related major; 2 years experience in the retail or related professional area.

CORE WORK ACTIVITIES

Managing Department Operations and Budgets

Manages day-to-day operations. Understands employee positions well enough to perform duties in employees absence.
Manages areas of operation to budget by reviewing operating statements budget worksheets and payroll progress reports.
Serves as a role model to demonstrate appropriate behaviors.
Encourages and builds mutual trust respect and cooperation among team members.
Monitors the inflow of ordered materials and the maintenance of current materials.
Ensures profits and losses are documented accurately.
Purchases merchandise to be used or sold by organization.
Manages all inventory control.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Ensures all Retail employees follow cash control procedures.
Ensures all retail store records are maintained on a timely basis including sales reports invoices end-of period reports etc.
Helps to develop and implement strategic plans for the retail store operation.
Maintains proper purchasing techniques for appropriate retail categories.
Maintains items at appropriate stock levels.
Oversees store appearance cleanliness and maintains visual merchandising standards and impact.
Ensures that all employees have the proper uniforms supplies and equipment.
Develops specific goals and plans to prioritize organize and accomplish your work.
Develops constructive and cooperative working relationships with others and maintaining them over time.
Ensures employees understand expectations and parameters.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.
Establishes standardized merchandise display and pricing standards.
Ensures employees understand and comply with loss prevention policies to prevent accidents and control costs.
Participates as needed in the investigation of employee and guest accidents.

Providing and Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
Sets a positive example for guest relations.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.

Additional Responsibilities

Providing information to supervisors and co-workers by telephone in written form e-mail or in person.

MANAGEMENT COMPETENCIES

Leadership

Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication-Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making -Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develop and evaluate alternatives and solutions solve problems and choose a course of action.

Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams -Actively participates as a member of a team to move the team toward the completion of goals.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing-Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the companys service standards.

Global Mindset-Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen -Understands and utilizes business information to manage everyday operations.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

Retail Inventory Stocking and Display - Knowledge of current products and promotions and techniques for creating engaging displays and managing the inventory of shop merchandise.

Inventory - Knowledge of inventory policies procedures and best practices. This includes the ability to order merchandise prepare for schedule and document inventory check-in merchandise track outgoing merchandise and create and review invoices to ensure accuracy.

Sales Orientation - Knowledge of sales techniques such as up-selling and suggestive selling. This includes the ability and willingness to recognize and identify sales opportunities promote sales of merchandise and demonstrate the benefits features and quality of merchandise to customers.

Payment Process - Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods including credit cards personal checks traveler checks coupons gift certificates/cards or store credit as well as knowledge of laws and regulations regarding the selling of restricted items (e.g. over-the-counter medications alcohol and tobacco products). This includes knowledge of necessary security checks (e.g. verifying identification) required for various payment methods.

Shop Security - Knowledge of procedures for identifying and discouraging shoplifting (e.g. greeting customers monitoring customers carrying large packages or big purse and checking merchandise to ensure that items are not concealed).

Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material equipment and supplies; including vendor identification and contract negotiation supply requisition and purchasing and inventory control.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).

Mathematical Reasoning - Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.

Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension- Demonstrates understanding of written sentences and paragraphs in work-related documents.

Writing- Communicates effectively in writing as appropriate for the needs of the audience.

Required Experience:

Manager

Key Skills

Restaurant Experience
Sales Experience
Forklift
Customer Service
Store Management Experience
Management Experience
Retail Sales
Merchandising
Sales Management
Leadership Experience
Supervising Experience
Retail Management

Apply Now

About Company

Marriott Hotels Resorts

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click