Technical Account Manager (Advisory Solutions)

Here at Appian our values of Intensity and Excellence define who we are. We set high standards and live up to them ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment holding ourselves and each other accountable to achieve the best results. When you join Appian youll be part of a passionate team dedicated to accomplishing hard things together.

We are seeking a Technical Account Manager Advisory Solutions (Internally Customer Success Manager) to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appians software platform with AI robotic automation Data Fabric and other innovative technologies. You will gain a deep understanding of our customers business goals cultivate impactful relationships with stakeholders at different levels positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs your business and technical aptitude and deep expertise you will develop about Appian capabilities you will enable customers to achieve their unique objectives through collaborative engagement with internal and external this role your task will be to ensure progress against key customer outcomes identify and mitigate various types of risks to customer success including: business program implementation technical project adoption engagement.

This role is based at our HQ in McLean VA. Appian was built on a culture of in-person collaboration which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture ensure we thrive through shared ideas and teamwork and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority we also believe the office environment enables more opportunities to celebrate wins collaborate effectively and build strong relationships across teams.

In this role you will:

• Uncover and shape each customers business goals translating them into prioritized actionable plans and driving execution in close partnership with stakeholders.
• Lead customer adoption by empowering clients to become self-sufficient in building managing and scaling Appian applications and solutions.
• Establish yourself as a strategic partner and trusted advisor by aligning Appians capabilities to customers evolving business strategies.
• Identify opportunities to expand Appians footprint and articulate clear data-backed business value cases for additional investment.
• Monitor overall account health proactively address risks and remove barriers to successful adoption and long-term growth.
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
• Build deep expertise in Appians products implementation methodology and best practices to guide customers effectively.
• Recommend process improvements and technology solutions including AI that drive efficiency and business value.
• Communicate confidently across technical teams business stakeholders and C-level executives.
• Collaborate effectively with internal and external partners mentor colleagues and advocate for agile practices.

Basic Qualifications:

• Bachelors degree ideally in a technical field.
• 10 years of combined experience in technology or technical consulting.
• Proven ability to act as a trusted advisor and drive measurable business value for customers.
• Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
• Excellent consulting communication and presentation skills with executive and technical audiences.
• Strong organization and project management skills with close attention to detail.
• Experience with agile software development practices.
• Expected travel averages around 25% with higher travel demands during select months.

Preferred Qualifications:

• 5 of experience within success management program management account management or advisory services.
• Experience implementing configuring deploying or testing enterprise technology solutions (SaaS/PaaS).
• Strong understanding of system integration data architecture or enterprise architecture.

Tools and Resources

• Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health wellbeing and financial future. Benefits may include health coverage Employee Assistance Program (EAP) with free mental health support life and disability insurance an Employee Stock Purchase Program (ESPP) a retirement/pension plan wellness dollars tuition reimbursement family-forming benefits and more. Benefits vary by countryplease ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. Weve been automating processes for 25 years and understand enterprise operations like no one else. For more information visit . Nasdaq: APPN

Follow Appian: LinkedIn Youtube Instagram Facebook

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal state or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process please contact us by email at. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appians Applicant & Candidate Privacy Notice