Process Associate Process Associate Customer Care

Ready to shape the future of work

At Genpact wedontjust adapt to changewe drive it. AI and digital innovation are redefining industries andwereleading the charge. GenpactsAI Gigafactory our industry-first accelerator is an example of howwerescaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models toagentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a teamthatsshaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence andcutting-edgesolutionswe help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us atand onLinkedInXYouTube andFacebook.

We are inviting applications for the role of Process Associate Customer Service-Collections

Responsibilities

• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Make collection calls to the customers emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes customer questions and working between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans basis customer requirement

Qualifications we seek in you

Minimum qualifications

• Graduate (in any stream)
• Excellent Communication Skills (verbal and written)

Preferred qualifications

• Good customer handling skills
• High Energy level
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Why join Genpact

• Be a transformation leader Work at thecutting edgeof AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Letsbuild tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to racecolor religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga starter kit paying to apply orpurchasingequipment or training.