Find your calling at Mercy!

Position Details:

Mercy Technical Services

3637 S Geyer Rd

Saint Louis MO 63127

Position Description: Enterprise Operations Center Specialist

Location: Onsite
Type: Full-Time

*Please note that as of the posting date of this job announcement Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates including U.S. citizens permanent residents and those with existing work authorization to apply.

Summary:

Perform pro-active monitoring of Mercys network applications and infrastructure.
Quickly identify service degradations and failures using monitoring tools management systems and vendor-specific utilities.
Actively troubleshoot high priority multi-user impact events escalating as business needs dictate.
Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
Maintain tickets logs and records in accordance with ITIL best practices via Mercy SOPs.
Utilize EOC run-book guidelines for first level break/fix restoration needs.
Initiate and coordinate outage conference bridges as part of the outage management process.
Support team members in dealing with large scale events.
Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals clinics and emergency management services.

Qualifications:

• Education: High School Diploma or GED.

• Experience: Minimum 1-3 years of experience working in Information Technology field.

What Makes You a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. Were also collaborative and unafraid to do a little extra to deliver excellent care thats just part of our commitment. If that sounds like a good fit for you we encourage you to apply.

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Why Mercy

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.