Operation Manager, Contract Logistics

Location: Silverton Pretoria
Job Posting Title: Operation Manager Contract Logistics
Time Type: Full Time

Qualification(s):

• Matric
• Degree/diploma in Supply Chain or Logistics Management or Industrial Engineering or related.- Advantage

Computer Literacy Level:

• MS Word Excel PowerPoint & Outlook

Additional Computer Skills:

• A Warehouse Management Systems
  • Experience as a CMMS Key User will be an advantage
  • Strong knowledge of WMS EWM

Job-related Requirements:

• Operations: 2 to 5 years AutomotiveMaterialhandling-line supply experience; Automotive OEM or Tier-1 manufacturing managing multiple operations Inbound & Outbound logistics Warehouse Processes Part supply through Sequencing. Abilities to investigate and close out inventory stock variances caused through incorrect system transactions Bill of Material etc.
• Problem Solving: Knowledge of effective Root Cause Analysis Problem Solving and implementation of Corrective and Preventative Measures
• Supervisory Management: Minimum of 3-5 years experience in supervising or leading a team in a warehouse operations environment including performance management absence management identifying development requirements ensuring accountability and DSV values are upheld.
• Communication: Must be able to communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
• Compliance: 1-2 years experience in compliance management.
• Commercial: 1-2 years experience in managing service delivery to client as per SLA understanding of KPIs as well as standards and compliance thereof.
• Stress and Conflict Management: Candidate must have effective techniques and/or skills to manage conflict cope with stress and work effectively under constant pressure;
• Must be able to work extended hours and weekend.
• Must have reliable transport.
• Must be able to work independently.
• Must have a high attention to detail.
• Must be an organized individual who is results orientated.

ADDED ADVANTAGES FOR THIS ROLE:

• Knowledge of various continuous improvement methodologies (Lean Six Sigma Theory of Contraints)
• CMMS Movis SKS SAP SMART
• Project Management Skills
• Various supply streams- Sequential Kanban Pick to Light

MAIN PURPOSE OF THE ROLE:

This position aims to ensure contract adherence in terms of client relations operational performance commercial and financial performance people management and development and continual improvement initiatives. This role will be managing a team of between 50 -100 employees. The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy goals and initiatives are cascaded down through the organization into the various areas of the operation.Support and actively participate in development services and solutions to complement DSVs offering to the Automotive industry.

DUTIES & RESPONSIBILITIES:

Ford Operations:

• Accountability and leadership on all aspects of the Ford Silverton operations in Gauteng.
• Meeting of all customer SLAs.
• Compliance of sites to DSV standards:
  • SHERQ achieve minimum requirements
  • Implement and maintain Quality Management System at all sites
• Assist in unlocking synergies within operations to improve competitiveness of solution
• Assist in driving synergies with other DSV business units where possible to improve operational performance
• Ensure implementation and daily adherence of full site compliance for Safety Quality and Delivery including the following: DSV Policies Regulations Work Instructions Maintenance Schedule and Local Safety Authority requirements

Client Relationships:

• Ensuring clients needs and expectations are consistently met within scope of the SLA.

Commercial / Financial:

• Claims investigation in order to understand claim details per incident to report internally

Operational Performance:

• Actively managing daily operational performance to consistently achieve performance metric targets
• Delivering on client and internal continuous improvement requirements and driving a Lean culture
• Internal stakeholder communication management ensure agreed to meetings conference calls and forums are planned and conducted internally as agreed to by all stakeholders this is an ongoing requirement.
• Customer dissatisfaction process analyse failures with regards to deliveries client complaints damages etc to determine root cause and corrective actions.

Client Expectations:

• Assist in achieving and explaining monthly KPI dashboard results and reporting root cause analysis and corrective action implementation and tracking.

Launch Activities:

• Ensure operational readiness to support programs (this includes the full scope of this roles responsibility)

OTHER DUTIES

• Any other functions which the Branch Manager may require in terms of your area of scope of responsibility

SUPERVISORY RESPONSIBILITIES

• Develop and motivate direct team.
• Ensure direct reports have a job description.
• Ensure training and development is in place to close skills gaps and to develop team.
• Ensure headcount and resources are in line with budget.
• Ensure operational and individual behavioiur is aligned to DSV Policies & Procedures.
• Ensure relevant information is cascaded to subordinates.
• Ensure direct reports are accountable for their outputs.

People Management:

• Firm and consistent approach to ongoing performance measurement and management of team.
• Firm and consistent management of team in line with DSV Values Policies and Procedures NBCRFLI Main Agreement BCEA and LRA.
• Ensure effective resourcing in all departments to deliver the expected services.
• Resolution of all IR issues in conjunction with HRM & IR Specialist timeously.
• Coaching and mentoring of team to achieve client objectives.
• IDP and succession plans in place for all critical roles.
• Drive training interventions to close skills gaps in operations.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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Disclaimer: Due to the high volume of applications received only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSVs Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.