Sr. Product Manager | Merchants Ops

About Addi

We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly and grow together. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.

With a state-of-the-art technology-first approach we provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.

About the Role

This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.

Whats the mission youll drive

Build a rock-solid enterprise-grade merchant operations foundation that transforms operational infrastructure into a strategic competitive advantage enabling Addi to scale our merchants with full financial traceability self-service autonomy and high-integrity data.

What you will do

• Achieve data consistency across pricing discounts and revenue systems by implementing a governed role-based workflow for MDF and discount configurations with full audit trails by the end of H1.

• Increase successful payment rates for new merchants by deploying automated bank account validations and Host-to-Host integrations.

• Reduce manual cancellation volume by shipping a rebuilt cancellations system that supports multi-partial cancellations automated loan eligibility rules and an intuitive Cancellation Tool for internal ops.

• Eliminate manual data corrections from onboarding errors by establishing a Single Source of Truth for merchant master data with two-way field synchronization between CRM and core financial systems.

• Deliver the H2 2026 Strategic Roadmap by conducting cross-functional discovery into Identity & Access Management and Dynamic Pricing securing stakeholder buy-in for at least two high-impact self-service merchant products.

What were looking for

• Proven Track Record in Operational Infrastructure

  • Expertise in building and maintaining high-reliability backend systems (payment processing reconciliation billing) that handle high transaction volumes with zero-tolerance for error.

  • Ability to design and implement enterprise-grade financial controls including robust audit trails RBAC and validation logic to prevent revenue leakage and ensure compliance.

  • Nice-to-have: Direct experience with Colombian/LatAm payment rails or local merchant banking infrastructure.

• Demonstrates High Technical Acumen in Backend Environments

  • Capacity to lead deep-dive technical discussions with engineering teams regarding API design data pipelines and system integrations (e.g. Salesforce/CRM to core ledgers).

  • Skill in making pragmatic rebuild vs. patch trade-offs navigating legacy technical debt in a high-growth startup to deliver value without sacrificing long-term stability.

  • Nice-to-have: Background in platform/infrastructure PMing or building developer tools/internal ops platforms like Retool.

• Possesses Strong Cross-Functional Orchestration Skills

  • Ability to act as the connective tissue between Finance Risk Legal and Sales translating dense regulatory or accounting constraints into clear actionable product requirements.

  • Experienced in driving consensus across teams with conflicting KPIs such as balancing a Sales teams drive for speed with Finances requirement for data integrity and month-end accuracy.

• Experienced in Process Reengineering and Automation

  • Adept at mapping complex manual workflows and transforming them into streamlined automated self-service capabilities that empower merchants and internal teams.

  • Focuses on operational efficiency metrics (e.g. reducing Time to First Payout manual ticket volume or incident counts) rather than traditional consumer engagement metrics.

  • Nice-to-have: Proven track record of Change Management including the design of rollout plans documentation and training to ensure high adoption of new tools.

• Exhibits a Relentless Ownership Mentality

  • Thrives in ambiguous fast-paced environments identifying root causes of system failures and taking end-to-end responsibility for the solution without requiring constant direction.

  • Committed to pragmatic problem-solving (80/20 rule) delivering immediate incremental improvements while maintaining a clear vision for the future North Star of Merchant Ops.

• Solid Expertise in Data Governance and Integrity

  • Proven ability to establish and maintain a Single Source of Truth across disparate systems ensuring 100% consistency for merchant master data (tax IDs banking info contracts).

  • Familiarity with data quality frameworks and the implementation of automated health dashboards and alerting systems to proactively catch data incidents.

Why join us

• Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.

• Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner

• Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.

• Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.

• Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.

How the hiring process looks like

We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:

• Step 1: People Interview (30 min)
  A conversation with a recruiter to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.

• Step 2: Initial Interview (45 min)
  A more in-depth conversation with the hiring manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.

• Step 3: Deep Dive Interview (30 min)
  Youll meet future colleagues and cross-functional team members to get a feel for how we work together. Were looking for strong contributors and cultural fits so bring your questions too!

• Step 4: Case Study (3-5 Days)
  You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.

• Step 5: Co-Founder Interview
  If theres a strong match youll have a final conversation with our Founder to align on expectations cultural fit and ensure

We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.

Required Experience:

Senior IC