Client Intake And Community Liaison
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Job Location:
Franklin, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our Company
Gateway Pediatric Therapy
Overview
The Client Intake & Community Liaison serves as a welcoming guide for families entering ABA therapy services at Gateway Pediatric Therapy while also representing the organization within the broader community. This role is responsible for coordinating the intake and onboarding process for new families and acting as a liaison between families internal teams and external partners.
This position plays a critical role in shaping first impressions supporting access to care and strengthening community relationships.
Responsibilities
Access to Care & Family Engagement Serve as the primary point of contact for individuals and families seeking ABA therapy services supporting timely and equitable access to care Provide a welcoming respectful and person-centered introduction to the organization services and care processes Respond to intake inquiries via phone email and referral platforms in a timely and professional manner Collect review and organize intake information (demographics insurance details referrals and relevant records) to support efficient clinical review and authorization processes Communicate next steps timelines and expectations clearly to families to support informed decision-making and transparency Collaborate with clinical scheduling and operations teams to support smooth transitions from intake to service initiation |
Continuity of Care & Communication Support continuity of care by ensuring accurate handoff of intake information to clinical teams Monitor intake pipelines and waitlists and communicate access-to-care trends or barriers to leadership Maintain consistent professional communication with families throughout the intake process |
Ethical & Person-Centered Practices Interact with families in a manner consistent with ethical ABA practice including respect for dignity privacy cultural responsiveness and informed consent Provide accurate non-clinical information about services while deferring clinical questions to appropriate licensed or credentialed staff Maintain confidentiality and adhere to HIPAA and organizational privacy standards |
Documentation & Quality Support Maintain accurate complete and timely documentation within the electronic health record (EHR) and intake systems Follow established intake workflows and quality standards that support clinical oversight utilization management and compliance Participate in training related to documentation standards quality improvement and ethical service delivery Support organizational quality initiatives by ensuring intake data is reliable and audit-ready |
Community Outreach & Stakeholder Engagement Support relationship-building with referral sources and community partners in alignment with organizational values and quality standards Proactively identify and initiate outreach opportunities with community organizations schools and referral partners to build meaningful partnerships and expand access to care Take an active role in planning and coordinating companyhosted events for clients families and community partners ensuring events are wellorganized engaging and aligned with organizational values Represent the organization professionally at community events conferences school events and outreach activities Coordinate event logistics including registration materials scheduling and follow-up Provide general information regarding services referral pathways and access to care to community stakeholders Track outreach activities and assist with reporting on engagement and referral trends |
Qualifications
- High school diploma required; associate or bachelors degree preferred (healthcare administration communications public relations or related field)
- 13 years of experience in healthcare intake administrative coordination customer service community outreach or event coordination
- Experience in ABA therapy behavioral health pediatrics or healthcare strongly preferred
- No certification required
- No past criminal history
- Strong verbal and written communication skills
- Excellent organizational and time-management skills
- Proficiency with Technology/EHR systems and Microsoft Office
- Ability to manage multiple priorities in a fast-paced environment
- Commitment to confidentiality and HIPAA compliance
- Travel up to 25%
- Position is required to be on-site and in-person specific to payer requirements and company policy
About our Line of Business
Salary Range
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Welcome to SpringHealth Behavioral Health & Integrated Care where we assist those we serve in reaching their highest level of independence.
