Match and Supplemental Queue Specialist

General Description

Under direct supervision the Match & Supplemental Queue Specialist is responsible for reviewing a variety of insurance documents across multiple lines of business and accurately entering key data from insurance policies in order to match each document to its associated loan record. This position also includes reviewing external websites and internal databases to locate insurance documentation. Successful candidates can work in a fast-paced fully remote environment while maintaining a high attention to detail to achieve individual and team production and quality goals. This position offers the potential for growth for qualified individuals.

About HUB Financial Services

HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether youre dealing with real estate owned residential real estate commercial real estate auto watercraft RV powersport or equipment portfolios our outsourced insurance tracking blanket and impairment programs are designed to address lending risk comprehensively.

Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.

Why Choose HUB

Throughout our network of more than 500 HUB offices in North America we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.

Essential Duties and Responsibilities

• Key in and validate data from insurance documents in order to match documents to the associated loan records in the Miniter Ecommerce System.
• Review external websites and internal databases to locate insurance documentation.
• Train to additional supplemental queue processes based on business need.
• Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily production goals.
• Actively participate in all training sessions team meetings department meetings and one-on-one meetings.
• Participate and/or collaborate in assignments and special projects.
• Attend industry-related continuing education training and courses.
• Other responsibilities as directed.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences equalize peak work periods or otherwise balance the workload.

Minimum Knowledge Skills and Abilities

• Required High school diploma or equivalent
• Required Reading Comprehension: ability to review and interpret insurance documents and company manuals step-by-step
• Required A working knowledge of a Windows computer environment and internet navigation
• Required Organizational skills
• Skills testing may be required
• Demonstrates sound judgment and decision-making skills
• Shows strong reasoning and problem-solving skills
• Ability to multitask
• Excellent time management and organization skills
• Ability to work both independently and cooperatively with others
• Ability and willingness to utilize the companys computer systems and software
• Willingness to attend educational classes is desired

Licensing or Certification Requirements

None required

Benefits

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BCBSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer-paid Short Term Disability
• Employer-paid Life Insurance 2x your salary
• 401k Company matching
• 10 paid Holidays
• Floating Holidays and Personal days
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement

All full-time employees working 30 hours a week are eligible for benefits. Benefits are effective the first of the month following their first 30 days.

Tools Provided by the Company

• Laptop
• Monitor and Mouse
• Headset

Remote Work Requirements

To perform this role successfully from home candidates must have the following:

• High-speed internet (WiFi accepted if it meets speed requirements)
• Cell phone
• Dedicated home office and/or quiet workspace
• A willingness to learn

Physical Demands & Work Location

Work Location: Fully remote

Schedule: MondayFriday 8:30 AM5:00 PM ET with some flexibility on start/end times

All duties and responsibilities outlined in this position are considered essential job functions and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge skills and abilities necessary to perform the job proficiently. This description is not exhaustive and employees may be required to perform other job-related duties as assigned by their supervisor subject to reasonable accommodation.

To perform this job successfully the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race religion color sex national origin disability or any other characteristic protected by federal state or local law.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

E-Verify Program

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