Lead Business Analyst

London - UK

Yearly Salary: £ 62000 - 75000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing building and delivering public services leads to better outcomes for everyone.

As a key member of our cross-functional teams youll collaborate closely with Made Tech colleagues stakeholders and partner agencies. Youll inspire trust within the team offering guidance and coaching throughout the product journey. With your influence youll help shape and refine how we work always seeking opportunities to improve and create more effective processes.

About the role

As a Lead Business Analyst youll empower public sector organizations to design services that make a real difference in society. Youll lead by example guiding teams with best this role youll oversee multiple client assignments ensuring impactful outcomes across every project.

As a Lead Business Analyst at Made Tech youll help teams create products and services that truly benefit their users by identifying key business challenges and opportunities. Youll dive deep into research to understand the public sector landscape and its people processes technology and organizational dynamics. Youll explore elicit and analyze both business and user needs uncovering areas for improvement and evaluating the feasibility of different options. Throughout youll thoughtfully assess the business and policy constraints that need to be taken into account

Key Responsibilities

As Lead Business Analyst youll have a good understanding at an enterprise/strategic level of an organisation and work in highly complex problem spaces typically spanning multiple products or services. At this role level you will:

Take responsibility for investigative work to determine business requirements and specify effective business processes through improvements in information systems information management practices procedures and organisation change.
Select adopt and adapt appropriate business analysis methods tools and techniques; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
Collaborate with stakeholders at all levels in the conduct of investigations for strategy studies business requirements specifications and feasibility studies.
Prepare business cases which define potential benefits options for achieving these benefits through development of new or changed processes and associated business risks.
You will be expected to work in a self initiated manner modelling leadership in a collaborative and inclusive manner.
Collaborate and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs.

Skills Knowledge & Expertise

Agile working coach and lead teams in Agile and Lean practices determine the right approach for the team and think of new ways to achieve the right outcomes.
Business modelling set the direction of scope and methodology for representing complex situations and document conceptual models to support strategic planning.
Business process improvement identify opportunities to perform activities in alternative ways lead exploration of process efficiency improvements and oversee implementation.
Business process testing direct the application of business analysis skills to support design execution and assessment of business process tests and usability evaluations.
Consultancy (business analysis) provide advice guidance and recommendations propose methodologies and approaches to implementation frame problems and troubleshoot as needed.
Enterprise and business architecture (business analyst) translate business drivers into objectives define required capabilities and support organisational changes to meet business objectives.
Methods and tools set direction assess effectiveness of approaches recommend tools for organisational collaboration and build capability.
Requirements definition and management direct approach to requirements management influence prioritisation of complex requirement sets and ensure solutions align with organisational vision.
Stakeholder relationship management (business analysis) develop engagement strategies lead communication with stakeholders and act as point of consultation and escalation to resolve conflict.
Systems analysis set direction for identification and analysis of IT system capabilities identify gaps in functionality and bring business and technical concepts together to form recommendations.
Testing (business analysis) recommend value of testing advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality.
Experience in helping grow product teams though community hiring and line management

Desirable (not essential) skills

Working with sales teams to build client relationships develop opportunities and win new work
Working in the open - building the trust within teams to share little and often
Experience in re-designing legacy services and products
Maintaining a deep working knowledge of Business Analysis and research techniques

You can find the full job description about the role in our handbook here.

At this point we hope youre feeling excited about Made Tech and the job opportunity. Even if you dont feel that you meet every single requirement we still encourage you to apply. Get in touch with our talent team if youd like an informal chat about the role and your suitability before applying. We are hiring for this role directly so will not respond to any CVs sent via external recruitment agencies.

SC Eligibility

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result were looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years continuous UK residency and 5 year employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC we wont be able to progress your application and we will contact you to let you know why.

Support in applying

If you need this job description in another format or other support in applying please email

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. Were collectively continuing to grow a culture that is happy healthy safe and inspiring for people of all backgrounds and experiences so we encourage people from underrepresented groups to apply for roles with us.

When you apply well put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. Weve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

Were committed to building a happy inclusive and diverse workforce. You can get a sense of what its like working here from our blog where we talk about mental health communities of practice and neurodiversity (as well as our client work and best practice).

Like many organisations we use Slack to foster a sense of community and connection. As well as special interest groups such as music food and pets we also have 10 Slack channels dedicated to specific communities allies and identities as well as dedicated learning spaces called communities of practice (COPs). If youd like to speak to someone from one of these groups about their experience as an employee please do let a member of the Made Tech talent team know.

Job Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale as do our benefits and we are scaling quickly. Weve recently introduced a flexible benefit platform which includes a Smart Tech scheme Cycle to work scheme and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. Were also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

30 days Holiday - we offer 30 days of paid annual leave

Flexible Working Hours - we are flexible with what hours you work

Flexible Parental Leave - we offer flexible parental leave options

Remote Working - we offer part time remote working for all our staff

Paid counselling - we offer paid counselling as well as financial and legal advice

Required Experience:

About Made TechOur aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing building and delivering public services leads to better outcomes for everyone.As a key member of our cross-functional teams youll collaborate closely wit...