Customer Service Representative
Share
Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Customer Service representative will be in charge of processing purchase orders received from customers and supported sales representatives. Monitor deliveries and inventory levels to ensure timely fulfillment and provide responsive high-quality customer service in line with established service agreements. Adhere to regional guidelines and actively contribute to process improvement initiatives in collaboration with the Coordination team.
Position Scope
The position will be located in Colombia with a Global responsibility.
Essential Duties and Responsibilities
Accurately and promptly enter purchase orders received from customers and from the sales representatives they support.
Monitor deliveries shipments and inventory levels to ensure compliance with established timelines and agreements.
Provide timely customer service by managing inquiries requests and requirements in accordance with the companys service standards.
Operate under the guidelines established for the region ensuring compliance with policies procedures and best practices.
Actively participate in continuous improvement initiatives working together with the Coordination team to optimize processes and enhance service quality.
Education & Experience
Education: Students from the eighth semester onward pursuing a professional degree in Administration engineering or related fields.
Experience: 2-3 years or less in customer service related areas.
Knowledge Skills & Talents
Excellent verbal and written communication skills in Portuguese and Spanish. English is nice to have.
Strong organizational and time-management abilities with the capacity to handle multiple priorities.
Accuracy and attention to detail when entering reviewing and managing customer orders.
Ability to analyze issues identify root causes and propose effective solutions for customers.
Solid interpersonal skills to collaborate with sales teams logistics finance and other internal areas.
Proficiency in Microsoft Office (Excel Outlook Teams) and other productivity tools.
Customer-focus mindset with the ability to maintain professionalism under pressure.
High sense of ownership and accountability in service delivery.
Empathy and patience when handling customer concerns.
Adaptability to fast-paced environments and operational changes.
Natural collaborator contributing to a positive team dynamic.
Continuous improvement mindset always seeking opportunities to optimize processes.
Working Conditions
Hybrid model
Equal Employment Opportunity
Vantage is an equal opportunity employer. Qualified applicantswill receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other protected category.
About Vantage
Vantage provides natural solutions to our customers technical performance and marketing needs through a unique combination of chemistry application expertise and service. Underpinned by our broad portfolio of formulations ingredients and actives that are built on a backbone of sustainable oils fats and their derivatives Vantage targets selected markets and applications including personal care food surface treatment agriculture pharma and consumer and industrial performance. Vantage is headquartered in Deerfield IL. operates in 11 countries worldwide and employs more than 1000 talented professionals focused on delivering exceptional customer experiences with every interaction.
We are a dynamic people-centered organization where youll be part of a collaborative global team. Embracing our cultural diversity we learn from each other to constantly improve adapt and iterate. We value the voices and talents of our colleagues empowering them to drive their unique ideas to completion. Were convinced that exceptionally motivated employees produce outstanding results and we celebrate them by fostering a culture of recognition development learning excellence and shared achievement. Most importantly we know youre going to like it here. For more information visit: or LinkedIn/vantage.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Vantage® is a leading global supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of consumer and industrial markets.
