The Business Transformation & Intelligent Automation Senior Director is a senior enterprise leader responsible for unifying dispersed automation teams defining and executing a clear enterprise-wide automation strategy and delivering measurable business value through AI-enabled and rules-based automation. This role serves as the strategic orchestrator of automation capabilities ensuring alignment across clinical operational and technology stakeholders while driving scalable sustainable outcomes.

This leader is not expected to function as a technical individual contributor but must possess strong conceptual fluency in automation AI and software development to credibly engage with highly technical teams ask the right questions and challenge assumptions. Success in this role depends on exceptional people leadership influence without authority and the ability to translate strategy into execution in a complex matrixed enterprise.

Key Responsibilities

• Enterprise and People Leadership
  • Lead the consolidation of dispersed automation teams while navigating organizational change including ambiguity and evolving ways of working.
  • Build alignment trust and engagement across teams; proactively foster a culture of accountability and adaptability.
  • Develop and strengthen bench talent through coaching succession planning and targeted development to meet future automation and AI capability needs.
• Automation Strategy and Execution
  • Define the enterprise automation vision and strategy including what capabilities are built when they are delivered and why they matter to the business.
  • Translate strategic objectives into an executable prioritized automation roadmap in partnership with governance forums and enterprise stakeholders.
  • Establish success metrics and performance indicators focused on measurable business value not just capability launch or adoption.
  • Balance speed quality and scalability by actively managing tradeoffs dependencies and risk across the automation portfolio.
• Cross-Functional and Enterprise Influence
  • Partner closely with Clinical Operations Technology Enterprise Architecture AI Centers of Excellence governance bodies and other enterprise groups to drive shared outcomes.
  • Influence without direct authority by negotiating scope ownership and accountability and driving results through collaboration rather than escalation.
  • Serve as the primary enterprise point of accountability for automation alignment and value realization.
• Technical and Domain Fluency
  • Maintain sufficient technical fluency across automation platforms AI configuration and engineering to engage credibly with technical teams and partners.
  • Demonstrate understanding of the software development lifecycle and experience partnering with Technology and Enterprise Architecture functions.
  • Apply a working understanding of prior authorization workflows end-to-end processes and user journeys to guide workflow redesign and automation optimization.
• Communication and Thought Leadership
  • Represent enterprise automation and AI capabilities credibly to internal leadership forums clients and external industry audiences.
  • Serve as an executive-level presenter and storyteller translating complex automation concepts into clear compelling narratives.
  • Partner with internal subject-matter experts to build and amplify thought leadership while strengthening enterprise automation visibility and credibility.

Key Qualifications

• Bachelors degree (or equivalent experience in operations data analytics and enterprise collaboration) required; Masters preferred.
• Minimum 15 years professional experience including 12 years in senior operations or data management roles with proven operational leadership.
• Strong analytical and financial skills detail-oriented mindset and ability to execute strategic business initiatives through varied analysis.
• Experience investigating performance trends and developing data-driven insights; adept at supporting senior leaders with trend identification and enablement.
• Track record of building execution networks inside and outside organizations; highly developed research and analysis skills.
• Expertise in data management quality governance and architecture plus exceptional problem-solving and conceptual abilities.
• Outstanding communication and presentation skills for conveying complex data to technical and non-technical audiences.
• Independent strategic thinker with sound judgment adaptability and resilience in ambiguous situations.
• Senior leadership experience in matrixed cross-functional enterprise initiatives.
• Success in navigating ambiguity organizational change and transformation.
• Skilled in defining strategy creating actionable roadmaps and delivering measurable results.
• Ability to influence executives and drive outcomes without direct authority.
• Working knowledge of automation AI solutions and software development lifecycle.
• Healthcare operations and prior authorization workflow familiarity strongly preferred.
• Executive presence and exceptional written verbal and presentation skills.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.