Location: Hybrid - Mrieħel Malta (3 days per week in office)
Reporting to CRM Operations Manager
Key Responsibilities
Campaign Management Plan create and execute CRM campaigns across Email SMS Push and On-Site messaging to engage and retain players.
Segmentation & Targeting Use player data and behavioral insights to deliver personalized content and offers.
Promotional Execution Manage and optimize bonuses free spins cashback offers and VIP perks to drive retention.
A/B Testing & Optimization Test subject lines visuals messaging and offers to enhance performance.
Data Analysis Monitor key retention KPIs track player behavior and provide actionable insights.
CRM Tools & Automation Work with CRM platforms to automate and scale campaigns.
Creative Collaboration Work closely with designers and content creators to ensure branding and messaging are aligned.
Work Across Teams Collaborate with Content Writing Customer Support Product and Design teams to refine the player journey.
What You Bring
At least 1 year of experience in an operations role in iGaming or in CRM.
Exposure to CRM marketing automation or campaign tools (training provided).
Strong attention to detail and the ability to follow processes checklists and instructions accurately.
Able to manage task queues and meet deadlines in a fast-paced environment.
Dependable organised and responsive to changing priorities.
Comfortable testing validating and verifying setups.
Clear written communication for handovers QA notes and issue flagging.
Copywriting and content creation skills are a nice to have.
Basic understanding of HTML SQL or Excel is a plus.
Excellent communication teamwork and problem-solving skills.
Whats in it for you
The chance to make a tangible impact in a rapidly growing global company.
A culture that rewards ambition innovation and collaboration.
Comprehensive benefits package for Malta-based employees including:
Private health insurance wellness allowance and communication allowance.
Healthy lunch on Wednesdays Social Fridays and Summer & Christmas events.
Employee discounts in restaurants and businesses.
Extended second-parent leave policy.
Private parking space.
A rising powerhouse in online gambling and betting weve made our mark in just four yearsand were just getting started. Our success is driven by a team of experts in casino operations marketing and beyond leading innovative projects across casino crypto and game development. More than ... View more