Location:
1685 Tech Avenue Mississauga Ontario L4W 0A7At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.
Why this role is important
Pharmacist Patient Contact Centre Central Pharmacy Services
Basic Function:
The Patient Contact Centre (PCC) Pharmacist will utilize their professional skills and communication abilities in support of our cognitive programs at Central Pharmacy Services (CPS)
Nature and Scope:
In support of program operations the Pharmacist will be required to work individually or in a team environment. Most programs will require supporting retail pharmacies with workflow or communication with patients and providers and require strict adherence to program standard operating procedures.
What you will do:
Successfully complete all required program training and testing
Convey a positive company image when communicating with patients providers or pharmacies and within the workplace at all times
Support retail pharmacies with workflow including data and clinical verification of prescriptions via their pharmacy system
Consult with patients regarding drug therapy helping to provide medication information and resolve drug therapy problems through various communication modalities including chat and phone
Entry of clinical and non-clinical information into application databases
Achievement of specific quality goals related to adherence to standard operating procedures
Provide leadership and support to team members and ensure adherence to program procedures and compliance with all legal requirements and standards of pharmacy practice
Provide ongoing feedback to management regarding program operations and potential improvements to quality efficiency and overall program performance
Maintains patient confidentiality in all interactions including handling of prescriptions volume of voice shredding of documents and the attainment of patient consent
Practice within legal requirements and ethical principles and demonstrate professional integrity and acting to uphold professional standard of practice
Perform additional duties including supporting additional CPS programs such as central fill programs CPAK and Vial based on workload and business needs
What you will need:
Insured and currently licensed with the Ontario College of Pharmacist (Part A) in good standing
Experience with HealthWATCH system
Exceptional written communication skills and verbal skills
Strong quality orientation attention to detail and the ability to learn and adhere to compliance/audit requirements
Proficient in data entry and the use of Windows-based programs
Maintains high ethical standards
Commitment to providing exceptional customer service
Qualified to counsel patients verbally and written in English; Bilingual (English and French) is preferred
Minimum of 2 years of experience as licensed practicing pharmacist is preferred
Flexible to work a variety of shifts including nights and weekends
Why work at Shoppers Drug Mart
Acting as consultants supporting internal customers and the Associate-Owners you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work co-workers customers and community.
How Youll Succeed:
At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.
If that sounds like you and you are open-minded responsive to change and up to the challenges provided in a fast-paced retail environment apply today.
Employment Type:
Full timeType of Role:
Temporary with Benefits (Fixed Term)Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.
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