Deskside Support Engineer

Manchester, CT - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Manchester CT US ( Onsite role)

Technical Support

Provide onsite 1st 2nd line support for desktops laptops mobile devices and peripherals.
Install configure and troubleshoot Windows and macOS operating systems.
Perform software installation updates and basic application troubleshooting.
Resolve issues related to printers scanners monitors docking stations and other hardware.
Assist with network connectivity problems including Wi Fi VPN and wired connections.

User Assistance

Deliver exceptional front line support to employees ensuring minimal disruption to business operations.
Support end users with Microsoft 365 collaboration tools and line of business applications.
Educate users on IT best practices and basic troubleshooting steps.

Operational Tasks

Perform routine device maintenance and patching activities.
Manage workstation builds and deployment using standard images or provisioning tools.
Maintain accurate records in the IT ticketing system documenting issues resolutions and follow ups.
Assist with onboarding/offboarding including device preparation and user account setup.

Collaboration & Escalation

Work closely with senior engineers and other IT teams to escalate complex issues.
Support local IT projects such as hardware refresh office moves and equipment rollouts.

Job Description Manchester CT US ( Onsite role) Technical Support Provide onsite 1st 2nd line support for desktops laptops mobile devices and peripherals. Install configure and troubleshoot Windows and macOS operating systems. Perform software installation updates and basic application troubles...