Director of People & Operations

About the role

Location: New York City NY or Boston MA (flexible hybrid)

Reports to: SVP Finance and Operations

Counsel Health is seeking a founding Director of People & Operations to build our human resources and internal operational infrastructure from 0 to 1. We are looking for a rare hybrid: a strategic leader who can design a long-term people strategy and a relentless operator who isnt afraid to manage the nitty-gritty of physician licensing and 1099 onboarding.

You will be the primary architect of our corporate culture compliance frameworks and clinician-facing operations. This role is pivotal in ensuring that as we scale our internal systems remain as robust and high-quality as the care we provide.

What youll do

• Own and run core People Operations activities including payroll processing HRIS management etc.

• Serve as a first-line point of contact for employees handling complex employee situations with professionalism empathy and discretion.

• Build document and continuously improve People processes to ensure consistency compliance and a great employee experience as the company scales.

• Partner closely with team leadership to design and execute people programs including performance processes manager enablement and employee experience initiatives.

• Ensure compliance with employment laws and internal policies partnering with leadership as needed. Establish all HR policies handbooks and compliance protocols for a distributed multi-state workforce.

• Collaborate cross-functionally with Finance Legal and leaders across the company on people-related initiatives.

• Partnering closely with Clinician Ops and Talent Leadership to ensure the seamless transition from candidate to employee is flawless and that onboarding remains optimized.

• Audit existing workflows to identify gaps before they become problems; youll be the one to say We need a system for this and then go build it.

What youll bring

• 8-10 years in HR/People Operations with a proven track record of building departments from scratch in a startup environment.

• You embrace the 0 to 1 mindset and thrive in ambiguity and enjoy the challenge of turning a blank slate into a well-oiled machine. You have experience taking a company from 20 to 150 employees/clinicians ideally more than once.

• The ability to communicate with extreme professionalism and empathy. Youll be a leader with internal and external facing responsibilities necessitating excellent written and verbal communication skills.

• Extremely detail-oriented and meticulous and an understanding of licensing and compliance with a strong focus on accuracy and follow-through.

• Comfort using AI-powered tools and modern HR technology (ideally Rippling) to improve efficiency and workflows.

Bonus points for

• Familiarity with the nuances of health-tech clinician contracting (1099 vs. W2) and the regulatory landscape of digital health.

What we offer

• Impact: Be at the forefront and contribute to groundbreaking AI-driven healthcare experiences directly interface with execs at the worlds leading tech & healthcare orgs

• Growth: Significant opportunities for broad ownership and professional development within our rapidly scaling startup

• Compensation: Competitive salary equity

• Benefits: Comprehensive healthcare vision dental 401K Unlimited PTO Parental Leave

Our Values

• Patients come first.
  We are clinicians 1st technologists 2nd. We act with patient trust/safety at the center of every decision.

• Innovate with optimism.
  We are optimistic as we build the future of care delivery from first principles. Challenge the status quo when needed no sacred cows.

• Right answer wins.
  Debate openly and pick the strongest path. We optimize for the company not functions. We win and lose as a team.

• Simplicity over complexity.
  We choose clear elegant solutions and avoid adding complexity that does not serve patients or the team.

• Do fewer things well.
  We focus and hold ourselves to the highest bar and pursue excellence in those areas.

About Counsel

Counsels mission is to multiply the worlds healthcare capacity. We believe in a future in which every person has a personalized AI-enabled doctor always in their pocket. To accomplish this were building the first fully-vertical AI-native medical group from the ground up. Weve redesigned the entire clinical stack with custom AI tools that make our in-house physicians 10x faster and smarter. learn more on our blog

Since our founding in 2023 we have formed partnerships with leading healthcare organizations and are on track to serve hundreds of thousands of patients on our platform within the next year. We have raised over $35M from a16z Google Ventures Pear VC and other top-tier VC firms.

Our team combines deep expertise in medicine (Harvard Mt. Sinai Mass General UCSF) and technology (Google DeepMind NVIDIA MIT Stripe) and were looking for exceptional people to join us as we scale.

Join us as we build the future of AI in healthcare!

Recruitment Fraud Notice
Counsel Health only communicates with candidates using official @ email addresses. We will never ask for payment or financial information during the interview process. If you receive suspicious outreach claiming to be from Counsel Health please contact us at .

Required Experience:

Director