First Line Monitoring & Outcomes Testing Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
The First Line Monitoring and Outcome Testing Manager is responsible for designing implementing and leading firstline monitoring and outcome testing activity across the Motor Finance Remediation Programme to ensure:
Fair consistent and compliant customer outcomes
Effective operation of remediation controls
Clear evidence of firstline ownership in line with regulatory expectations
The role provides independent challenge from within the first line assessing whether remediation journeys communications and operational decisions deliver the intended customer outcomes and comply with regulatory legal and programme principles.
Required Experience:
Manager
Key Skills
- Electrical Design
- Installation Maintenance Repair
- Large Account Management
- Learning Development
- Corporate Development
