Senior Manager, Omnichannel Marketing and Customer Experience (CX)

Stefanini Group is hiring!

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Position Overview:

The Senior Manager Omnichannel Marketing and Customer Experience (CX) will play a pivotal role in shaping and executing integrated marketing strategies driving brand growth and aligning cross-functional teams. This part-time role (1520 hours per week for 6 months) is ideal for a marketing leader with deep experience in omnichannel strategy customer experience and marketing execution. The position will report to the Global Strategic Marketing Omnichannel Lead.

Core Skills:

• Omnichannel Strategy & Customer Experience (CX): Proven ability to design and scale integrated marketing systems with a focus on frictionless customer experiences.
• Strategic Leadership: Expertise in long-term planning data analysis and translating insights into actionable strategies that drive business growth.
• Executive Communication: Exceptional written and verbal communication skills able to craft compelling narratives for executive audiences and other stakeholders.
• Relationship Building: Strong interpersonal skills quickly establishing credibility and fostering collaboration across all levels and geographies.
• Operational Excellence: Advanced project management and organizational skills focused on efficiency accountability and results.

Key Responsibilities:

• Serve as a strategic partner to the Global Strategic Marketing Omnichannel Lead managing priorities and ensuring alignment with business goals.
• Lead the development and execution of omnichannel marketing initiatives including coordinating cross-functional Customer Experience (CX) pilot programs.
• Execute omnichannel marketing strategic priorities and campaigns as defined by inbound Briefs from marketing teams around the world in collaboration with Vantive internal teams (e.g. IT Privacy Legal Regulatory Communications collaboration with Global Strategic Marketing) and external agency partners.
• Act as a key point of contact for internal and external stakeholders on omnichannel marketing initiatives specifically Customer Experience (CX).
• Track progress against marketing KPIs and milestones using project management platforms (e.g. Maestro).
• Develop and refine executive communications presentations and updates for senior leadership.

Experience:

• One to two (1-2) years of experience in a clinical environment
• One (1) year of experience as a laboratory technician or equivalent or medical assistant training
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Qualifications:

• 10 years in senior marketing brand leadership or commercial operations with a focus on omnichannel strategy and customer experience (CX).
• Demonstrated success scaling global brands launching new categories and leading integrated marketing systems in fast-paced matrixed organizations.
• Strong strategic analytical and project management skills.
• Adaptable to using project management platforms such as .
• Exceptional communication and interpersonal skills with proven ability to influence without authority.
• Experience uniting creative sales product and operations teams around a clear point of view.
• Bachelors degree in Mass Communication/Media Studies or related field.

Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with global presence. We are CMM Level 5 company.

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