Operational Account Manager, Freight Operations, Road US

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: Iselin NJ

Division:Road
Job Posting Title: Operational Account Manager Freight Operations Road US
Time Type: Full Time

Summary
The Operational Account Manager Freight Operations is an integral part of the Road US teams freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branchs house accounts while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.

Duties & Responsibilities

• Develops the overall customer relationship via all methods of communication phone email and in person.
• Negotiates with transportation carriers and providers to obtain set rates and determine services available.
• Researches and determines growth opportunities within the branchs house accounts.
• Investigates actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement planning and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
• Drives new business acquisition and customer growth through a strong commercial mindset and proactive approach.
• Other duties and project work as assigned by manager.

Minimum Required QualificationsEducation and/or Experience

• High School diploma.
• 3 years experience in logistics transportation brokerage or related field.

Skills Knowledge & AbilitiesComputer Skills

• Proficient with all Microsoft Office applications Word Excel Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Experience with transportation management systems.

Language Skills

• English (reading writing verbal)

Mathematical Skills

• Position requires strong mathematical skills for pricing negotiating and project development

Other Skills

• Superior leadership skills and ability to build and cultivate strong relationships
• Driven enthusiastic and highly motivated
• High attention to detail and ability to multitask
• Strong organizational skills
• Ability to thrive under deadlines and work in a team environment while also delivering independent results
• Excellent interpersonal communication and problem-solving skills verbal written and in person
• Strong prioritization skills and works with a sense of urgency
• Proficiency in using a Windows-based computer
• Strong ability to persuade negotiate and influence others
• Ability to work flexible hours.

Preferred QualificationsEducation and/or Experience

• College degree in Logistics or Supply Chain Management
• 5 years experience in logistics transportation brokerage or related field.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee uses his/her hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.

Work EnvironmentWhile performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Other InformationAble to travel as needed up to 5%.

For this position the expected base pay range is $62500 - $84500 annually. Actual compensation will be determined based on job-related factors including relevant experience skills education or certifications and geographic location consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical prescription dental vision and life insurance as well as flexible spending accounts (FSAs) health savings accounts (HSAs) (for eligible plans) and short- and long-term disability coverage.

Employees also have access to wellness resources Employee Assistance Program (EAP) services and other support benefits. Financial benefits include participation in the DSV 401(k) plan which provides company matching contributions of up to 5%.

To support work-life balance DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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