Outsourcing Operations Senior Associate

Are you ready to make a meaningful impact in third-party oversight and risk management Join J.P. Morgans Corporate Third Party Oversight (CTPO) team where you will drive strategic initiatives champion operational excellence and collaborate with talented colleagues across regions. You will have the opportunity to grow your career develop your skills and contribute to a culture that values diversity inclusion and continuous improvement. At J.P. Morgan your expertise will help shape the future of our business and support our commitment to high standards and innovation.

As a manager in the CTPO EMEA Legal Entity Broker team you will lead and oversee inter-affiliate and third-party risk assessments within a dynamic global environment. You will partner with business stakeholders to ensure compliance drive operational efficiency and foster a collaborative oversight model. Your role will empower you to champion continuous improvement support robust governance practices and contribute to a culture of partnership and accountability. You will play a key part in maintaining high standards and supporting the firms strategic goals.

Job responsibilities

• Lead and manage operations including resource allocation workflow optimization and performance management.
• Motivate coach and empower team members fostering a positive and inclusive work environment.
• Oversee a pipeline of inter-affiliate and third-party risk assessments ensuring compliance with policies and regulations.
• Track and report on services throughout the risk assessment lifecycle.
• Prepare and present performance metrics to senior stakeholders providing insights into operational effectiveness.
• Identify and articulate risks and issues to business representatives driving proactive risk mitigation.
• Oversee system updates and documentation maintenance in line with firm policies.
• Champion continuous improvement initiatives focused on operational efficiency.
• Provide guidance mentorship and consultation to team members.
• Support the development and implementation of robust governance practices.
• Collaborate with business partners across regions to ensure alignment with regulatory commitments and best practices.

Required qualifications capabilities and skills

• Advanced experience in financial services or related industries with proven expertise in risk assessment compliance and governance.
• Strong analytical skills and attention to detail with ability to proactively identify and resolve issues.
• Advanced communication and interpersonal skills able to interact effectively with senior business partners and stakeholders.
• Proven leadership in managing teams and fostering a collaborative environment.
• Flexible attitude in managing multiple tasks and adapting to change.
• Strong organizational and time management skills able to prioritize and deliver results under tight deadlines.
• Sound business judgment and ability to address issues early performing root cause analysis for long-term solutions.
• Commitment to maintaining high standards of compliance governance and operational excellence.
• Experience supporting legal entity risk assessment processes and familiarity with third-party governance models.
• Knowledge of regulatory requirements in Europe the Middle East and Africa with ability to adapt communication style to diverse audiences.
• Demonstrated commitment to continuous learning and professional development.

Preferred qualifications capabilities and skills

• Practical knowledge of automation solutions and workflow tools such as Alteryx and UiPath.
• Experience working in global or regional team environments collaborating across functions and geographies.
• Familiarity with operational risk management frameworks.
• Experience in process optimization and continuous improvement initiatives.
• Ability to drive change and influence stakeholders.
• Advanced degree in business finance or related field.
• Multilingual skills or experience working with diverse teams.