Account Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Overall

Account Manager is responsible for all of service delivers in Concierge Finance Mail Center Reception MAC/Event support and cleaning operation for 24 sites in total including staff and vendor management to meet client expectation and to build the strong relationship with client as best partner each other.

Key Tasks & Responsibilities

On/Remote site Operations Management

• Responsible for all of site operations with team managers

• Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements.

• Work with technology teams to design effective tracking and reporting tools for KPIs SLAs monthly quarterly and/or annual reports etc. used to track JLLs performance.

• Analyze data and metric variances recommend and implement change programs and mitigation strategies aimed at improving performance results.

• Participate in special projects and/or facilitate ad hoc reporting requests as required.

• Provide communications management for internal and external account marketing and communications including online content management.

• Shape and deploy a process management mentality that focuses on leveraging JLL best practices for deployment on the account.

• Participate in managing the relationship with the Clients Performance Management SME and translate their business objectives into JLLs account business plan when required.

• Ensure data integrity of all technology and information systems across the portfolio and audit from time to time.

• Establish and deliver key account initiatives as determined and agreed with the Leadership Team and Client.

• Drive client initiatives such as savings targets benchmarking and best practices.

• Consolidate information & generate reports communications & documents as required by client.

• Always setup the target / challenge for the team to improve our services.

Client/Stakeholder Management

• Develop relationships with key stakeholders in the Clients organization to better understand their needs and requirements

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.

• Deliver an exceptional quality of service to the Client as reflected by Client feedback

• Understand the client business growth and work with stakeholders to implement growth strategies

Finance Management

• Ensure budget is prepared with accuracy and financial results are within the KPI requirements.

• Look for opportunities to cross-sell services and to reduce cost to our customers operation.

People Management

• Actively encourage an environment that supports teamwork co-operation performance excellence and personal success.

Vendor Management

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors works)

• Assist in the procurement of vendors and services as required

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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