Business Process Senior Associate

Were looking for a Business Process Senior Associate to join our Insurance Operations this role you will support the endtoend administration of Canada Group Retirement plans. Youll help ensure the accuracy and completeness of client information process plan-level updates and contribute directly to delivering seamless experience for our customers. This is a great opportunity to build technical expertise in retirement products strengthen analytical skills and be part of a high-performing operations team that supports Manulifes mission of making decisions easier and lives better.

Position Responsibilities:

• Set up new Group Retirement clients and maintain existing plans including amendments advisor changes fund updates repricing and plan discontinuances.
• Review and process highly sensitive regulated fund and plan information with accuracy and compliance to guidelines and provincial regulations.
• Meet service level agreements by managing multiple cases validating information and ensuring timely completion of requests.
• Exercise sound judgment when processing cases and conducting thorough quality checks to prevent financial errors.
• Identify opportunities to improve processes accuracy and team metrics; perform additional duties as assigned by Operations Management.

Required Qualifications:

• 12 years of experience in data processing BPO back-office operations or similar work
• Proficiency in Microsoft Office applications (Word PowerPoint Excel)
• Bachelors degree in any field (preferred but not required). Undergraduates may also apply provided they have at least 2 years of BPO backoffice or administrative experience
• Strong attention to detail accuracy and analytical thinking
• Excellent verbal and written communication skills
• Ability to multitask manage deadlines and work with minimal supervision
• Willingness to work on fixed day shift

Preferred Qualifications:

• Experience with Group Retirement processes or financial services
• High attention to detail with strong case management capability
• Collaborative mindset with the ability to work effectively with partners and stakeholders
• Fast learner with strong problemsolving skills
• Comfortable working in a qualitydriven compliancefocused environment

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .