Customer Service &Caregiver On-boarding Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
This role focuses on ensuring domestic workers have a smooth onboarding experience and
ongoing support while maintaining high service standards. You will serve as the main point
of contact for domestic workers guiding them through registration verification and active
engagement on the platform.
You will play a key role in maintaining service quality resolving issues and building strong
relationships with workers.
Key Responsibilities
1. Domestic Worker Onboarding
Guide domestic workers through the onboarding and registration process
Assist with profile setup documentation and required verifications
Educate workers on platform policies standards and expectations
Ensure all onboarding steps are completed accurately and on time
2. Domestic worker Support & Relationship Management
Serve as the primary support contact for domestic workers
Answer questions about jobs schedules payments and platform use
Provide clear guidance on professional conduct and service quality
Build positive relationships to keep workers engaged and active
3. Quality & Compliance Monitoring
Ensure workers meet platform requirements and service standards
Monitor performance feedback and flag issues when necessary
Reinforce policies related to safety professionalism and reliability
Escalate serious concerns to management when required
4. Issue Resolution
Handle complaints or concerns from domestic workers calmly and professionally
Mediate basic misunderstandings between workers and clients when needed
Track recurring issues and suggest process improvements
5. Data & Reporting
Maintain accurate records of onboarding status and worker profiles
Update internal systems with notes and support interactions
Provide regular updates on onboarding numbers issues and trends
Requirements
Requirements
Experience in customer service support or client-facing roles
Strong communication and interpersonal skills
Patient empathetic and able to work with people from diverse backgrounds
Good organizational skills and attention to detail
Comfortable using digital tools and platforms
Nice to Have
Experience working with domestic workers caregivers or field staff
Background in operations HR support or community management
Conflict resolution skills
What Success Looks Like
Smooth and timely onboarding of domestic workers
High caregiver satisfaction and engagement
Fewer onboarding errors and compliance issues
Quick and professional resolution of worker concerns
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
