Site Reliability Engineering Lead

A BIT ABOUT US

Class is a subsidiary of HUB24 Limited (ASX:HUB) a leading provider of integrated platforms technology and data solutions for financial advisers accountants private banks licensees stockbrokers and their 24 delivers innovative product and technology solutions to empower better financial futures together.

But its not just about what we do. Its about empowering the wealth industry to change peoples lives for the better. We believe that nothing happens in isolation so we work together and collaborate with our customers and the industry building confidence.

THE CLASS STORY

At Class our vision is to reimagine a simpler more automated world for our customers through innovation and technology leadership. We reimagine solutions through the smart application of technology to make processing and data connection painless and by simplifying complex customer problems.

Benefits and Life at HUB24

Learn more about our employee benefits HERE.

Job Summary:

Responsibilities:

• Lead a team of support and site reliability engineers to provide continual improvements to the tooling monitoring and reliability metrics within the platform.
• Own and evolve observability standards across the platform including metrics logs traces and alerting ensuring systems are designed to be diagnosable in production.
• Own and evolve observability standards across the platform including metrics logs traces and alerting ensuring systems are designed to be diagnosable in production.
• Establish telemetry best practices across services ensuring consistent instrumentation and meaningful signals that support rapid incident detection and root cause analysis.
• Drive a blameless incident management culture including incident response processes postincident reviews and followup reliability improvements that reduce repeat incidents and operational risk.
• Partner with DevOps and platform teams to improve automated reliability controls within CI/CD pipelines including quality gates release health checks and progressive delivery where appropriate.
• Use operational and delivery metrics (availability latency error rates toil MTTR) to identify systemic risks and prioritise engineering investment with clear business impact.
• Influence product roadmaps to ensure operability resilience and supportability are firstclass considerations alongside feature delivery.
• Ensure security compliance and reliability obligations are met through engineering controls rather than manual processes.
• Work with product managers project managers and scrum masters to define and decompose product roadmaps. Ensure the roadmap development includes key technical aspects which continuously improve our ability to run and operate our products.
• Assist in building out the Class Tech Radar and to drive change and improvements to Techniques Tools Languages and Platforms utilised across the teams.
• Support the learning development and growth of others in the team and be a key contributor to the Class graduate program.

Requirements:

• Handson experience with observability and monitoring platforms such as Dynatrace Sumo Logic or equivalent enterprisegrade tools.
• Proven capability in defining and managing SLIs SLOs and error budgets and using them to guide engineering and product tradeoffs.
• Strong understanding of telemetry instrumentation and data quality ensuring signals are reliable actionable and aligned to customer outcomes.
• Solid web development skills with deep understanding of microservice architectures utilising docker containers.
• Advanced web development skills with knowledge of C# Javascript HTML and CSS.
• Good working knowledge of AWS Postgres Bitbucket and Bamboo or related technologies.
• Experience implementing continuous delivery DevOps SRE agile and lean practices in complex production environments.
• Proven experience running and mentoring teams for high performance.

The Recruitment Process

- Acknowledgement email once your application has been submitted.

- Our Talent team will start reviewing your application. If unsuccessful you will be notified.

- If your application progresses to the next stage our Talent team will be in touch to discuss your alignment with the role.

- If youre a person with an impairment or disability this is an opportunity to share with us any accessibility requirements that you may have for the role.

Should you require any accommodations to the recruitment process please email and one of our team will contact you.

Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role there may be more than two interviews.

- Communication of outcomes to successful and unsuccessful candidates and feedback provided.

*As part of our process a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection noticecan be found here.

2024 CircleBackInitiative Employer we commit to respond to every applicant.

Endorsed by WORK180 we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on theBOSS Best Places to work list.

Seek Star Awards 2024 - Nominated as a finalist for theBest Employer Brand Initiative

HUB24 is an equal opportunity employer.

We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities people from culturally and linguistically diverse communities and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements please let us know were here to support you