People Operations Manager
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Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE
Hook is a Creative Production Agency. With a collaborative maker-centric team and an emphasis on craft-focused design we develop creative campaigns short-form content and websites for well-known brands.
Our mission is to integrate creative and production to help grow brands faster. But we believe whats most important are the people who work with us and the experience they have along the way. We want clients to think of us as the best agency theyve ever worked with and we want everyone at Hook to feel like this is the best job theyve had yet.
WHATS A PEOPLE OPERATIONS MANAGER AT HOOK
As People Operations Manager you will support the entire organization in all aspects of logistics and coordination through a people-first approach. Its likely no two days will look the same as you balance equal parts office management and administrative support for the Operations team taking on various tasks that keep our agency running smoothly. This is a dynamic role for someone who wants to have an impact in creating meaningful experiences making Hook everyones favorite agency.
While Hook operates as a remote-first organization the successful candidate for this position must reside in the Ann Arbor Michigan area. Some tasks necessitate an in-office presence at least once a week.
WHAT YOULL DO
Office Management and Administrative Support
- General office management (supply ordering mail distribution voicemail forwarding point of contact for vendors guests and cleaning team etc.)
- Manage company accounts for parking and co-working spaces
- Co-manage company budgets and review and approve employee expenses
- Manage and organize company swag orders and shipments
- AdHoc project support for the operations team
Employee Experience Support
- Oversee onboarding of new hires and freelance support
- Assist with separations and offboarding tasks
- Manage internal communications and compliance training schedules
- Plan company events (remote and in-person) and coordinate travel as requested
- Co-lead external mentorship program and support internal employee-led groups
Equipment and Asset Management
- Order laptops and equipment and coordinate equipment repairs replacements and returns
- Maintain asset tracking system for company-owned assets
Recruiting Support
- Manage communications and assignment details with independent contractors
- Schedule interviews and lead communications with candidates
WHAT YOULL NEED
- To be reliable and personable; enjoy working with a diverse range of individuals and ensure employee needs are met and make Hook an amazing place to work
- Ability to maintain a high degree of confidentiality and discretion in regard to matters and documents
- Strong organization skills; efficient at multitasking with good time management skills
- Exceptional communication written and interpersonal skills
- Ability to manage multiple shifting priorities and operate in a dynamic time sensitive environment; supporting multiple teams multiple projects and multiple time zones
- Initiative and resourcefulness to complete tasks independently
- Proficient knowledge of technology and ability to learn new tools quickly. Google Suite experience is a plus
- A valid drivers license and reliable transportation
- Ability to lift up to 40 pounds occasionally
WHAT ELSE
Qualified applicants will include a resume and a statement of interest that lets us learn a little more about you.
Were a collaborative group of people who love the internet and want to create phenomenal work. Company benefits include health dental matching 401k paid vacation and holidays and more.
At Hook we value what makes everyone different we look for the best talent no matter the background. We know that great work requires diverse perspectives which is why we strive to create a place of belonging where everyone can express who they are. Come join us!
Hook believes in compensation transparency and equity. Weve designed a 10-level advancement framework thats applied consistently across disciplines and departments and aligns to location-based salary ranges. This role is leveled as a L3. During the interview process well review your location skills experience and other relevant factors to determine where you fall within our leveling framework and corresponding salary ranges. Please follow this link to learn more.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Hook, the creative production agency. From ads and content to experiences and experiments, our production-led approach to creative development has made us friends with many of the world’s leading brand teams.
