Sales Operations Specialist Remote

For further inquiries about this opportunity please contact our Talent Specialist Vijay Raj Jayachandran at

Description:
Top skills/requirements:
- Salesforce certification highly desired
- 2 years solid Salesforce experience. Candidates should have the ability to use Salesforce but also have a clear understanding of how Salesforce supports business processes.

This position is supporting the client sales team and the Sales Operations Manager.

The Sales Operations Specialist supports the effective use adoption and reporting of commercial systems-primarily Salesforce-across approximately 200 internal users. This role serves as the first point of contact for system usage questions reporting and dashboard support and user enablement ensuring consistent data scalable reporting and high system adoption across the sales organization.

Key Responsibilities
Serve as the primary support contact for Salesforce users responding to questions related to:
o System navigation and usage
o Standard sales processes
o Report and dashboard interpretation
Provide onboarding and ongoing enablement for new and existing users developing and maintaining user guides job aids and training materials
Triage user requests and escalate complex system design or automation issues as needed
Build modify and maintain Salesforce reports and dashboards based on defined requirements ensuring report consistency usability and alignment with defined KPIs
Support recurring reporting needs for sales leadership and operations
Assist users in understanding how to leverage reporting to manage accounts opportunities and forecasts
Monitor and support data hygiene across key sales objects
Identify recurring data or process issues and flag them to system owners
Reinforce adherence to defined commercial processes and data standards
Assist with user setup access requests and permissions (as delegated)
Support testing and validation of new reports dashboards and enhancements
Provide operational support during system updates or process changes
Partner with Sales Operations Finance and Commercial leadership to understand reporting and system needs
Act as a liaison between business users and system owners translating business questions into system outputs

Education Requirements:
Bachelors degree in business information systems analytics or related field preferred

Required Qualifications:
2 years of experience building and maintaining reports and dashboards in Salesforce
Strong understanding of sales processes and commercial performance metrics
Experience supporting a broad user base with varying technical skill levels

Preferred Qualifications:
Experience in Sales Operations Commercial Operations or Business Analytics
Exposure to ERP systems (e.g. SAP) or BI tools (Power BI Tableau etc.)
Experience supporting a global or matrixed sales organization

Soft Skills:
Strong communication and documentation skills
Highly organized detail-oriented and comfortable managing multiple requests
Able to adapt and learn quickly providing information on system updates and process changes