Print Production Associate (Level 2)

Shift: 7:30 AM 3:30 PM
Location: Onsite
Employment Type: Contract

Position Overview

We are seeking a reliable and detail-oriented Print Production Associate (Level 2) to support administrative and production activities within a multi-customer print and mail environment.

This role combines customer service data entry billing support and quality control responsibilities to ensure accurate and high-quality job completion. The successful candidate will work closely with the site team to maintain operational efficiency and deliver excellent service to customers.

Key Responsibilities

Customer Service & Administrative Support

• Maintain accurate records of submitted and completed customer jobs

• Process customer billing using internal systems

• Perform data entry for job requisitions

• Provide professional and responsive customer interaction

• Maintain high levels of customer satisfaction

Quality Assurance & Production Support

• Conduct quality checks on completed print jobs

• Identify and report production inconsistencies or quality issues

• Enter job requisitions into Canada Post ESOM software

• Perform hand insertion for oversized mail

• Operate scanning equipment and related software

• Assist with additional production or administrative duties as assigned

Required Qualifications

• Minimum High School Diploma or equivalent

• Experience delivering services in a client-facing environment

• Legally eligible to work in Canada

Technical Skills & Assets

Experience with the following is considered an asset:

• Microsoft Office Suite (Excel Word)

• Canada Post ESOM Software

• Scanning equipment and related software

• PC applications within a networked environment

Core Competencies

• Strong attention to detail and accuracy

• Ability to detect production inconsistencies and quality issues

• Basic math skills (multiplication division percentages)

• Strong verbal and written communication skills

• Ability to follow instructions and work independently

• Team-oriented with the ability to collaborate effectively

• Willingness to learn and adapt in a dynamic work environment

Physical Requirements

• Ability to lift and move up to 50 pounds

• Ability to stand and perform repetitive tasks as required