Client Onboarding Manager Contracting
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Do you have a Bachelors degree or higher with experience managing operational processes and people Do you also have experience with Salesforce and client onboarding/account maintenance processes If so this is the team for you!
As a Client Onboarding Manager within the InstaMed team at JPMorganChase you will be responsible for oversight of an onsite team in Philadelphia which helps preserve the data integrity of J.P. Morgan Healthcare Payments network and InstaMed product. You will coach mentor and train team members as well as manage daily operations and performance. You will also need to master the business standard operating procedures to effectively educate team members to complete non-standard enrollments or tasks as well as identify assess and resolve complex issues or escalations. Effective internal communication and teamwork is required as well as attention to detail disciplined practices and ability to absorb and maintain knowledge of internal processes and requirements. This role requires strong leadership analytical and problem-solving skills to ensure seamless client onboarding and contracting processes.
Job responsibilities
Job responsibilities
- Develop and maintain deep expertise in departmental procedures and analyze information to make informed decisions that uphold compliance and business requirements.
- Oversee daily team operations consistently achieving productivity targets and service level agreements and triaging when needed.
- Monitor and analyze team performance metrics identifying opportunities for process improvement and implement strategies to enhance operational efficiency and customer satisfaction.
- Communicate proactively and effectively with internal and external stakeholders maintaining positive relationships ensuring timely notifications on updates or resolutions of issues and escalating issues as appropriate.
- Ensure team adherence to due diligence underwriting and other business or firmwide standards and maintain or improve practices which minimize potential errors or mitigate risk.
- Lead departmental training for new hires and existing team members ensuring ongoing education and development.
- Develop update and maintain documentation to accurately current internal policies requirements and processes.
- Conduct regular meetings with team members to deliver feedback develop relationships and cultivate individuals professional growth.
- Investigate and resolve open issues by leveraging available resources and collaborating with internal stakeholders while managing the teams adherence to company policy and conduct managerial administrative activities as well as any other duties assigned or applicable to the position.
Required qualifications capabilities and skills
- Bachelors degree or higher required.
- Proficiency with Windows and Microsoft Office particularly Excel.
- Experience managing operational processes and people.
- Outstanding written and verbal communication skills.
- Strong attention to detail sound judgement and organizational skills.
- Self-starter effective at prioritizing tasks managing time and expectations organizing people and getting things done.
Preferred qualifications capabilities and skills
- Experience with J.P. Morgan Healthcare Payments InstaMed product and processes.
- Experience with Salesforce.
- Experience with client onboarding or account maintenance processes; or healthcare and/or merchant services.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
