Account Executive
Share
Job Location:
Johannesburg Metropolitan Municipality - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Account Executive
Location: Johannesburg South Africa
Work Model: Hybrid
Support the Dreams of the Doers
At Netsurit our mission is simple yet powerful: Support the dreams of the doers.
We empower our employees to pursue their personal ambitions while enabling our clients to focus on growing their businessesfree from the burden of day-to-day IT operations.
If you are passionate about technology relationships and delivering measurable business impact this is your opportunity to join a global leader and make a difference.
About the Role
As an Account Executive you will take full ownership of a diverse portfolio of clients acting as a trusted advisor strategist and commercial driver. This is a multifaceted role combining service excellence relationship leadership and growth enablement.
You will operate across six key dimensions:
Strategy Driver Operational Oversight Relationship Owner Sales Farmer Technology Champion Commercial Owner
Key Responsibilities
Operational Oversight
-
Ensure seamless service delivery aligned to SLAs and client expectations.
-
Develop a deep understanding of client contracts and translate requirements into operational outcomes.
-
Facilitate regular operational reviews with internal teams to identify improvements and opportunities.
-
Coordinate vendors and third-party providers where required.
-
Lead monthly service reviews and support escalation and crisis management when needed.
Relationship Ownership
-
Build and nurture strong relationships with executive stakeholders and decision-makers.
-
Act as the Single Point of Contact for client engagement.
-
Strengthen partnerships through proactive engagement events and value-driven interactions.
Sales & Growth (Sales Farmer)
-
Identify opportunities for upsell and cross-sell within existing accounts.
-
Analyse client environments to recommend new services solutions or improvements.
-
Develop proposals and quotations aligned to client strategy.
-
Maintain accurate weekly forecasts within CRM systems.
Technology Champion
-
Stay informed on emerging technologies and align them to client environments.
-
Lead workshops to shape client technology roadmaps.
-
Maintain awareness of infrastructure lifecycle and warranty status.
Commercial Ownership
-
Drive SLA renewals and manage contract lifecycle.
-
Ensure engagements remain profitable and aligned to client outcomes.
-
Review agreements and optimise IT spend in collaboration with clients.
Strategic Leadership
-
Develop account strategies to enhance client value and satisfaction.
-
Align Netsurit services with client business goals and long-term plans.
-
Build actionable roadmaps that deliver measurable outcomes.
Qualifications & Experience
-
510 years experience in IT services consulting or managed services environments.
-
Background in outsourcing service delivery or client-facing technology roles.
-
Strong commercial acumen with exposure to financial and contract management.
-
Experience in sales account growth or solution positioning.
-
Working knowledge of ITIL or service management principles.
Core Competencies
-
Strategic thinking and business insight
-
Relationship building and stakeholder influence
-
Problem solving and solution orientation
-
Planning organisation and foresight
-
Commercial ownership and accountability
-
Client-centric mindset
Technical & Professional Skills
-
Excellent written and verbal communication skills.
-
Strong presentation and facilitation abilities.
-
Experience with PSA/reporting tools such as ConnectWise and BrightGauge.
-
Familiarity with analytics and reporting tools.
-
Advanced Microsoft Excel skills.
Why Join Netsurit
-
Be the trusted advisor and primary partner to our clients.
-
Work with cutting-edge technologies including cloud cybersecurity and AI solutions.
-
Join a high-growth global organisation with a strong people-first culture.
-
Play a meaningful role in shaping client success and business transformation.
-
Grow your career in an environment where innovation and ambition are encouraged.
About Netsurit
Headquartered in New York Netsurit is a global leader in managed IT services cybersecurity and AI-driven solutions.
-
27 years of industry expertise
-
Supporting 600 businesses worldwide
-
Ranked #305 on the Inc. 5000 Americas Fastest-Growing Private Companies
-
2024 Global MSP501 Winner (Top Managed Service Providers)
We help organisations stay secure resilient and always onso they can focus on what matters most.
A Note to Third Parties:
Principals only. Recruiters please do not contact this job poster. Unsolicited services or offers will not be considered.
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
