Senior Customer Delivery Manager
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Job Location:
Schaumburg, IL - USA
Monthly Salary:
$ 75000 - 85000
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.
Accountable for the delivery of end-to-end Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.
Responsibilities
- Responsible for Customer Delivery Management for customers in more complex medium to large accounts.
- Assists with onboarding and management of new and strategic accounts.
- Handles issues escalated from Customer Delivery Management colleagues.
- Contributes to improved overall customer metrics reporting evaluation and documentation.
- Nurtures and maintains long-term influential relationships with customer decision-makers.
- Recognized as expert on assigned customer(s) and provides insights that influence DN product sales and marketing decisions.
- Provides advice and council to Delivery Customer Management colleagues.
- Cover the South-Central Region (Texas Louisiana Arkansas and Oklahoma)
Qualifications
Required Qualifications
- Diploma or equivalent work experience required.
- Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Account Delivery Management.
- Good business English skills (Written and spoken).
- Willing to travel as needed
The annual base salary range for this position is$75000to$85000. Actual compensation will depend on factors such as qualifications skills competencies geographic location and relevant experience. Certain roles may include additional components beyond base salary such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
Benefits
Health Dental and Vision Insurance
Life Insurance
Critical illness Accident and Hospital Indemnity Insurance
401(k) Savings Plan
Health Savings Account
Leave of Absence Benefits
Paid Time Off
The application window is expected to closeFebruary 24 2026
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Required Experience:
Manager
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
