About the position:

Were looking for a passionate customer-obsessed Customer Advocacy Manager to join our growing marketing this role youll build meaningful long-term relationships with Netskope customers ensuring they feel heard supported and proud to partner with us while driving continued awareness trust and growth for Netskope through global advocacy and engagement programs.

Youll lead initiatives that celebrate and elevate customers bring their stories to life across channels support speaking and event opportunities and partner with sales and leadership to deepen executive-level relationships. This is a high-impact role where youll help our customers shine while amplifying Netskopes presence and influence in the industry.

Responsiblities:

• Build and manage a pipeline of customer stories owning the process from inception through amplification. This includes developing references case studies speaking engagements pull quotes videos media interviews press releases analyst engagements podcasts and testimonials.
• Develop a robust customer advocacy network across all levels of the accountfrom practitioners to executives. Partner closely with sales and customer success while building direct trusted relationships with customers to identify and nurture advocates across key industries and global / regional brands.
• Create and amplify customer stories across multiple channels including web social events press and analyst programs. Collaborate with sales enablement campaigns and global and regional marketing teams to ensure stories are effectively shared and utilized with both internal and external audiences.
• Develop and deliver programs that educate our customers on the full capabilities of the Netskope One platform working hand in hand with other teams focused on upsell retention executive programs and advisory boards and customer success.
• Support the expansion of an executive sponsorship program strategically matching our executive leaders with key customer stakeholders to foster deeper relationships and elevate their knowledge of the Netskope One platform.
• Organize and facilitate customer involvement in events (including hybrid formats) panel sessions and conference presentations to amplify their voices and expertise.
• Elevate our reference program focused on the customer reference database and program enhancements (AI & automation) ensuring efficient operations and continuous improvement.
• Grow Netskopes presence on third-party review sites (such as Gartner Peer Insights) assisting with internal campaigns to drive positive ratings and maintain a strong competitive position.
• Own and scale a customer referral program partnering with sales and marketing to drive participation and adoption while tracking and reporting on KPIs such as referral volume pipeline influence revenue impact and deal acceleration.
• Plan and execute customer recognition programs including awards surprise and delight initiatives and other appreciation initiatives
• Collaborate seamlessly with cross-functional teams including Sales Customer Success Marketing Operations and E-staff to deliver a world-class customer advocacy and marketing program that aligns with business objectives.
• Track and report on customer advocacy KPIs including reference utilization referrals pipeline and revenue influence content performance customer advocacy engagement and program ROI using insights to optimize programs and demonstrate business impact.

Requirements:

• 5 years in customer advocacy customer marketing and/or executive programs
• Self-starter with proven experience managing and scaling highly visible customer programs
• B2B experience required
• Fast-growth SaaS company experience strongly preferred
• Security Networking or general technology industry experience preferred
• Managing customer advocacy involved in supporting a user conference and/or executive programs and advisory boards is a big plus
• Proven experience working on a daily basis with sales leaders and fellow subject matter experts to ideate generate and execute customer advocacy strategy content ideas and deliverables with measurable value to business outcomes
• Operates effectively in a high-volume fast-paced environment and can succinctly and convincingly communicate strategy to different stakeholders
• Comfortable managing deadlines with stakeholders in multiple international time zones and advancing decisions from collaborative groups with many workstyles and viewpoints
• Passion for understanding customers and creating stories that highlight their business impact and thought leadership
• Travel 10-15% including being comfortable visiting customer sites and onsite management of customer-focused events
• Knowledge with CRM systems project management and reference management systems including: Salesforce Asana Sendoso Slap5 or equivalent customer reference database experience is a plus

Education:

• Bachelors degree preferred.

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