(Service Delivery) IT Statewide Systems Technician 1-4

• Overseeing the states capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Four years of experience in information technology; OR

Six years of full-time work experience in any field plus two years of experience in information technology; OR

An associates degree in information technology plus two years of experience in information technology; OR

A bachelors degree plus two years of experience in information technology; OR

A bachelors degree with twenty-four semester hours in an information technology computer science engineering mathematics or business analytics field plus one year of experience in information technology; OR

A masters degree plus one year of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

Service Design and Provisioning
Designs highly complex enterprise level communications system solutions.
Collaborates with Edge and Core Operations teams regarding voice/network infrastrcuture projects maintenance and IP equipment deployments.
Leads statewide multifaceted technical service implementation projects through all phases: assessment service design procurement installation post-cutover
support and billing validation.
Uses defined technical processes documentation standards and project delivery methodologies.
Oversees all phases of multifaceted project lifecyclessite assessments customer engagement service design implementation related billing and post-install
support.
Develops and monitors project timelines risk mitigation plans and performance metrics.
Ensures quality assurance adherence to technical standards and customer satisfaction across all engagements.
Provides escalation for service issues during and after deployment

Strategic Modernization of Legacy Voice Systems
Leads the technical planning and execution of highly complex large scale migration efforts from legacy platforms to IP communciations solutions.
Conducts service audits identifies modernization candidates and ensures alignment with statewide goals and technical standards.
Aligns modernization plans with agency needs and statewide telecommunications strategies.

Vendor and Agency Coordination
Serves as technical lead for telecommunications vendors and contract coordination during project executions.
Reviews and approves vendor work documentation validates deliverables and monitors adherence to SLAs and contract terms.
Monitors vendor performance to ensure compliance regarding service level agreements (SLAs) and oversees issue resolution.
Coordinates technical meetings with vendors to assess product functionality and ensure compliance with specifications.

Facsimile Systems Implementation Support
May provide technical support for multifaceted statewide facsimile and related unified communications systems.
Designs highly complex facsimile solutions coordinates migrations and assists in troubleshooting and testing activities statewide.

Technical Documentation Reporting and Process Design Optimization
Designs and develops reports and key performance metrics related to provisioning and deployment projects.
Maintains and enhances internal standards for network data/voice system configurations and implementation workflows.
Contributes to the development of service costing models billing support tools and procurement documentation.
Maintains records of active projects service transitions and legacy retirement progress.
Provides input to improve internal project management procedures and VoIP deployment methodologies.

Emergency and Disaster Response Support
Participates in emergency voice and network support operations during declared emergencies and disasters including remote configuration and continuity
planning.
Provides operational support for agency Emergency Support Functions (ESFs) to ensure continuity.
Coordinates disaster recovery activities with other OTS Teams agency representatives and vendors.

Research and Professional Development
Conducts independent research on emerging telecommunications and network technologies.
Participates in vendor briefings training product evaluations and workshops to maintain up-to-date expertise.
Evaluates and recommends technologies applicable to statewide multi-service voice network environments.

Other Duties as Assigned
Performs special projects reporting studies and other responsibilities as directed by leadership.

Position-Specific Details:

Appointment Type:This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Louisiana is a State as a Model Employer for People with Disabilities.

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions demotions details reassignments and transfers. Also prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal governments E-verify system.

For further information about this posting please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email: