Responsive Repairs Senior Operations Manager
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Job Location:
Yearly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Were excited to say our Homecare team is expanding and delivering more services across our properties to support our ambitions of leading our sector in customer service and we need you!
Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and undertaken with a commercial and customer-based ethos. We also want to make sure that what we do represent value for money and are resident focused.
As our Response Repairs Senior Operations Manager youll be accountable for the delivery of all day to day property repairs and larger more complex repairs across a significant Abri Homecare region.
Using your experience to deliver proactive and forward-thinking approach youll lead on a collaborative working style with all stakeholders to build strong relationships within Homecare and across all other Abri and resident panels. Remember we dont want to do things the way theyve always been done we want to do things even better!
Youll work closely with the Head of Service Finance Business Partner and Directors on the forecasting and reconciliation of the budgets of the response repairs work stream.
In this role you will lead a dedicated team of trade operatives and contractors you will be repairs data driven youll analysing reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
Youll be working from our Eastleigh office a minimum of three days to per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether thats at another of our offices or at home but always as operational delivery requires so a flexible approach is also required.
If you want the opportunity to join a team that is performance driven as committed as you are to customer safety and satisfaction and want to make a huge difference to our organisation that wont go unnoticed by colleagues and customers alike we want to hear from you!
Well review and interview suitable candidates as they apply. If we receive enough applications well close the advert early so be sure to apply today so you dont miss out!
Who we are
Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.
We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms
Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.
- Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
- Wereinvesting in our communities to address local issues and create opportunities for everyone
As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategicobjectivescan be found at.
What you can expect
What you can expect
28 days holiday the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Electric car scheme
Personal development opportunities
Colleague recognition scheme
Flexible working
Free eye tests
Cycle to Work scheme
About you
Weve all got different backgrounds strengths and experiences. But we share the same values. Its these shared values that bring us together as one team.
Our colleagues embrace these every day. Be the difference to our customers and colleagues always curious and look for better solutions achieve together by working in partnership with others own it openly through working with others in an open and honest way and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abris commitment to safeguarding and promoting the welfare of children young people and adults.
If you share our values and want to make a real difference in the world youre on to a winner and wed love to hear from you!
Be yourself
Were committed to promoting an inclusive culture. We welcome and respect the individual differences life experiences and knowledge that all our colleagues bring into the workplace and we value their contribution to our amazing company. Everyone is different everyone is unique.
Flexible working
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We cant promise to give you exactly what you want but we do promise to consider it fully.
To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. Were not looking to add to our preferred supplier list right now but if youd like to be considered at a future date please dont hesitate to register on our procurement portal.
Documents
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
