Technology Support Analyst

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

We currently have an opportunity for a Technology Support Analyst tojoin our Department of Corrections and the Ministry of Justice team. Reporting toPerformance Manageryoull help deliver high-quality outcomes that support our essential services.

Te Kōwhiringa The Opportunity

Downer holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice that proactively manages and delivers to the national portfolio of facilities including 15 prisons 98 courts and 141 community correctional sites.

The Technology Support Analyst plays a pivotal role within the Contract Performance team driving data-led decision making and continuous improvement across the contract.

This role is responsible for the administration optimisation and ongoing development of the Contracts Power BI reporting environment ensuring accurate insightful and actionable performance reporting. By transforming complex data into meaningful insights you will directly support operational excellence and strategic performance improvement.

Working closely with the Performance Analyst and key stakeholders across the contract you will contribute to business analysis identify best practice opportunities and deliver high-quality reporting that enables sustainable business growth and enhanced service delivery.

What Youll Do

The following outcomes will be key to success.

Deliver accurate insightful and visually compelling business intelligence reporting through Power BI enabling informed decision-making at all levels
Maintain high levels of customer and internal stakeholder satisfaction through responsive support clear communication and value-driven insight
Ensure systems and processes are consistent reliable and continuously optimised for performance and efficiency
Provide robust business analysis and solution design that translates complex data into practical scalable improvements
Drive operational excellence by identifying performance gaps and implementing data-led enhancements
Champion a culture of continuous improvement proactively seeking opportunities to refine processes increase efficiency and add measurable business value

This is a fantastic role that will suit someone who is outcome-focused enjoys a challenge and is able to take initiative whilst building great relationships with our team and client.

Nga pūkenga matua Important Skills

Tertiary qualification in a relevant discipline
Strong proficiency across the Microsoft Power Platform including Power BI Power Apps Power Automate and Power Query with the ability to build integrated business solutions
Advanced capability within the broader Microsoft 365 suite (including Excel SharePoint Teams and related applications) with strong technical confidence across Microsoft technologies
Effective communication and report writing skills with the ability to present technical information clearly to both technical and non-technical stakeholders
Strong problem-solving capability including root cause analysis solution design and implementation of sustainable process improvements

More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.

Ko wai mātou Our Organisation

At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.

Ko te take ka parekareka e koe ki te mahi ki kōnei Why you will enjoy working here

Were proud of our high-performance culture and commitment to diversity offering:

Training and development to support and diversify your career.
With 30% of vacancies filled internally youll find real opportunities to advance your career.
: healthcare discounts great savings on retail purchases car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.

Me pēhea ki te tono How to apply
Click APPLY and please include your CV and copies of relevant licenses/qualification. The reference number for this role is 729644.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement please talk to our team.

Required Experience:

DescriptionWe currently have an opportunity for a Technology Support Analyst tojoin our Department of Corrections and the Ministry of Justice team. Reporting toPerformance Manageryoull help deliver high-quality outcomes that support our essential services.Te Kōwhiringa The OpportunityDowner holds a...