Customer Service Representative IV

Houston, MS - USA

Yearly Salary: USD 43326 - 64708

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Description

About the Office of Human Resources & Talent (HRT)

The Office of Human Resources & Talent (HRT) is designed to facilitate working relationships with departments concerning employment needs and plans training programs compensation analysis employee benefits and related information and planning. The needs of the County in managing human resources issues require versatility and responsiveness to evolving changes in these areas.

The HRT mission is to assist county departments in managing human resources and benefits programs while maintaining the efficient use of available resources.

Duties and Responsibilities:

Employee & Retiree Support:Performs various tasks to support employees retirees and covered dependents including managing a multi-line phone system providing assistance routing calls responding to email inquiries researching information to resolve customers issues and taking messages for internal and external customers.
Administration:Inputs information into databases processes correspondences to internal and external personnel monitors assigned email inboxes processes incoming mail and checks customer service voicemails daily.
Special Projects:Manages the Arrears Billing Report Subrogation/Coordination of Benefits requests the Exceptions Report and administration of the annual ACA member notifications.
Benefits Support:Receives reviews and validates all Benefits documentation including but not limited to open enrollment and death addition interprets the Employee Benefits plan and assists with multiple projects to support the Benefits department (e.g. 5k run Health Fairs etc.).
Communication:Interprets and explains rules regulations policies and procedures to customers via phone or email.
Documentation:Prepares various letters account demands account updates and other forms as necessary.
Employee Relations:Assists in expediting resolutions of customer complaints and refers more complex issues to higher-level staff.
Record Management:Develops and maintains activity logs files and reports on services.

Harris County is an Equal Opportunity Employer

you need special services or accommodations please call or email.

This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Requirements

Education and Experience:

High School Diploma or G.E.D. equivalent from an accredited educational institution.
Two (2) years of experience in customer service administration or benefits.

Knowledge Skills and Abilities:

Knowledge of efficient and effective customer service principles and practices via face-to-face over-the-phone or electronic means.
Knowledge of government regulations that apply to benefit programs (ERISA FMLA COBRA HIPAA ACA).
Proficient in Microsoft Office Suite (Word Excel PowerPoint).
Great verbal and written communication skills to clearly and concisely interact with internal and external customers.
Strong interpersonal organizational and problem-solving skills.
Ability to respond to and effectively prioritize multiple phone calls and other requests or interruptions.
Ability to efficiently evaluate and respond appropriately to customer inquiries.
Ability to remain calm and professional in stressful situations and when handling difficult customers.
Ability to plan coordinate prioritize and organize multiple work tasks to meet deadlines with accuracy thoroughness and attention to detail.
Ability to use initiative and independent judgment within the established guidelines.
Ability to establish and maintain an effective and cooperative working relationship with internal and external customers through knowledge of work personal and professional conduct teamwork and good judgment.

NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

General Information

Position Type and Typical Hours of Work:

Regular Full-time
Monday - Friday 7:30 AM to 4:30 PM.

Work Environment andPhysical Demands:

Occasional weekends holidays and overtime may be required based on the specific needs and demands of the department.
This position is based in an office environment where the use of standard office equipment such as computers phones scanners and filing cabinets is routine. The physical demands associated with this job are minimal with occasional lifting and moving of objects weighing up to 20 pounds. The role is predominantly sedentary involving mainly sitting with occasional standing and walking.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Required Experience:

Unclear Seniority

Position DescriptionAbout the Office of Human Resources & Talent (HRT)The Office of Human Resources & Talent (HRT) is designed to facilitate working relationships with departments concerning employment needs and plans training programs compensation analysis employee benefits and related information ...