Customer Support Intern

Customer Support Intern

As a Customer Support Operations Intern you will play a key role in analyzing documenting and optimizing our customer support processes and systems. You will contribute to initiatives aimed at improving how customer inquiries are handled ensuring consistency accuracy and overall efficiency within our support operations. This role is ideal for someone looking to apply analytical skills to real-world business challenges within a dynamic customer-focused environment.

What your impact will be:

• Analyze existing customer support workflows and identify areas for improvement.
• Document and standardize operational guidelines and procedures related to case handling and client-specific requirements.
• Assist in configuring and updating our CRM system (e.g. Salesforce) to reflect optimized routing rules and client support guidelines.
• Collaborate with support agents managers and other internal teams to gather requirements and ensure accurate implementation of process changes.
• Contribute to initiatives focused on improving data quality and consistency within our support systems.
• Develop clear and comprehensive documentation for support processes and system configurations ensuring easy access and understanding for the team.
• Participate in reviewing and validating process improvements with relevant stakeholders.

What we are looking for:

• Currently pursuing a degree program in Business Administration Information Systems Operations Management or a related analytical field.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent written and verbal communication skills with the ability to clearly articulate complex information.
• Familiarity with CRM systems (e.g. Salesforce) is beneficial.
• Ability to work independently on assigned tasks and collaborate effectively within a team environment.
• Strong organizational skills and the ability to manage multiple priorities.

What Youll Gain:

• Real-World Operational Experience:Contribute to significant projects that directly improve the efficiency and effectiveness of a customer support organization.
• Process Optimization Skills:Gain practical experience in analyzing documenting and optimizing business processes leading to tangible improvements.
• CRM System Proficiency:Enhance your skills in configuring and utilizing industry-standard CRM platforms like Salesforce.
• Business Acumen:Develop a deeper understanding of customer support operations the importance of data-driven decision-making and how operational efficiency impacts customer satisfaction and business growth.
• Mentorship:Receive daily guidance and support from experienced Customer Support leaders and the Customer Support Manager fostering your professional development.
• Cross-Functional Collaboration:Work closely with various internal teams including Account Managers and Sales to ensure seamless support delivery.

Program Description:

Healthcare Software Business (HSB) Intern Programat Harris Novum

The Harris Novum Healthcare Software Business (HSB) Intern Program has three main objectives:

Objectives

• Grow experience:provide undergraduate students with a first (or near-first) experience working within an industry-leading healthcaresoftware business
• Build skills:promote development of a set of business self-reflection and interpersonal skills that will serve undergraduate students in a range of healthcare software or businesspositions
• Gain insights:instill self-awareness ownership and agency in each undergraduate student so they can more readily navigate healthcare software or business careers

Description

Overview

Selected students will spend 2-3 months embedded as interns in an industry-leading healthcare software-as-a-service (SaaS) company.

Program Leadership

A Program Director and Executive Leader administer the HSB program and ensure the intern receives feedback on character skills growth and performance. An Executive Mentor is assigned to each intern and serves as a consistent professional resource for the duration of the internship.

Program Structure

The program delivers core curriculum content and project-based work.

Core Curriculum

Core curriculum sessions are delivered by domain experts and will cover company best-practices in:

(1) Leadership & Management

(2) Finance & Accounting

(3) Operations & Human resources

(4) Sales & Marketing

(5) Professional Services & Customer Support

(6) Cybersecurity & Healthcare Data Security

(7) Research & Development

(8) Product Development

Projects

Interns embed in at least one department and complete an individual or group project with the support of a Project Sponsor.Project Sponsors serve as the point resource for the intern for the project integrate the intern into departmental meetingsand help the internnavigate interactions within the department and wider organization. At the conclusion of the project period interns summarize their project findings in oral and/or written format.

Who should apply

Undergraduate students with an intention of pursuing a first job or graduate degree in healthcare software or business.

Eligibility and Deadlines

Eligibility

To be eligible to apply forthe HSB Program applicants mustbe:

At least 18 years of age A U.S. citizen or permanent resident an undergraduate student currently enrolled in an accredited 2- or 4-year college or university; with at least one semester left of undergraduate education by the time the HSB starts

Application Overview

Thank you for your interest in the NovumHealthcare Software Business (HSB) Intern Program.

The application deadline for the Summer Program is April 1 2026.

This application consists of five tasks:

• Complete Applicant Form
• Complete Rank Choice Question
• Upload answers to essay and short answer questions
• Upload transcript
• References

You can save your progress to exit and return to the application.

Essay and Short Answer Questions

Essay and short answer questions must be answered by all applicants. Please upload your written essay and short answers in the attachments tab.

Transcripts

Transcripts are required of all applicants. Unofficial transcripts are upload a PDF copy in the attachments tab.

References

Please request a reference from someone who is familiar with your character strengths skills work ethic and performance. This could be a professor teacher supervisor employment manager coach community leadermentor or another role who can provide these references will be sent an email with a link and instructionswhen you complete each request. Please make sure the email address you enter is correct and that your references are expecting that these emails may get caught in spam so please ask them to check their spam folder if they dont see the recommendation request.

Application:

Harris Novum Healthcare Software Business (HSB) Intern Program

Rank Choice Question

Please rank your interest in each of the following:

(1) Leadership & Management

(2) Finance & Accounting

(3) Data & Analytics

(4) Operations & Process Improvement

(5) Human resources

(6) Sales & Marketing

(7) Competitive Analysis

(8) Professional Services

(9) Customer Support

(10) Technical Operations

(11) Cybersecurity & Healthcare Data Security

(12) Product Development

Essay Questions

1. Background:Describe how your experiences with education competition role models or other experiences have shaped your thinking about motivation challenges teamwork or achievement. (limit 300 words)

2. Career Plans:Describe how participation in this intern program would contribute to your future career plans. If you wish you may use a portion of this response to elaborate on any of your highest ranked areas in the Rank Choice section above. (limit 300 words)

3. Work Experience:Although no specific area of work experience is required for this intern program please describe your roles in previous jobs or projects and your most valued lessons from those work experiences. (limit 300 words)

Short Answer Questions

1. Strengths Skill Sets and Self Awareness:Many people have strengths or skill sets that are a double-edged sword. Most of the time in life those strengths or skill sets tends to serve that person well and are therefore reinforced and reused. But at other times they can have an opposite deleterious effect. Tell us about at least one of your strengths or skill sets that best matches that description and describe what youve learned about when and how to use them and most importantly when to modulate or when to not to use them.(limit 300 words)

2. Open Ended:Is there anything else you would like us to know about you e.g. a subject that fascinates you or a hobby you really enjoy and why its important to you (limit 300 words)