Senior Human Data Operations Partner Research

Team: Human Data

Prolific

Prolific is not just another player in the AI space we are the architects of the human data infrastructurethats reshaping the landscape of AI a world where foundational AI technologies are increasingly commoditized its the quality and diversity of human-generated data that truly differentiates products and models.

The role

As a Senior Human Data Operations Partner (Research) you will own the operational success of complex and high-value research customer projects while also helping shape the long-term capability of Prolifics Research participant supply.

This role combines hands-on delivery with strategic development. You will lead bespoke and technically demanding research engagements - spanning academic studies product testing user interviews and B2B/B2C market research - ensuring feasibility quality and execution customer ownership you will identify structural gaps and growth opportunities in our Research supply (i.e. niche professional segments international expansion) and partner cross-functionally to build scalable solutions.

Success in this role means improving time-to-data fill rates and customer outcomes - while strengthening the long-term foundations of Prolifics Research vertical.

What youll be doing in the role

• Serve as a key resource for client-specific Research customer teams acting as the primary point of contact for participant-related operations.
• Support bespoke client projects by managing participant acquisition onboarding verification and activation processes to meet deliverables.
• Partner with the Head of Human Data Operations to address gaps in participant supply ensuring alignment with customer requirements and quality standards.
• Develop detailed project plans workflows and enablement materials to support efficient delivery.
• Maintain Prolifics participant pools as high-quality diverse and optimised to meet customer demands.
• Continuously optimise participant onboarding and activation funnels to enhance retention and task performance.
• Monitor participant engagement and quality metrics using insights to drive improvements.
• Contribute to upskilling programmes and certification processes for participants involved in complex Research tasks.
• Work closely with product data science and customer success teams to align operational priorities with strategic objectives.
• Collaborate with product managers to transform manual processes into scalable technology-driven solutions.
• Act as a conduit between delivery teams and operational functions to ensure seamless project execution.
• Document and communicate operational changes to stakeholders across the business ensuring smooth adoption.
• Develop playbooks and documentation that turn reactive customer requests into repeatable operational capabilities.
• Contribute to roadmap discussions related to Research supply strategy and long-term vertical growth.

What youll bring to the role

• Experience in operations ideally in marketplace or platform environments.
• Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong project management skills with attention to detail and operational execution.
• Experience in implementing and optimising processes to improve efficiency and scalability.
• Proficiency in operational tools and systems such as Metabase Zapier Asana and HubSpot.
• Exceptional communication and documentation skills with a track record of stakeholder enablement.
• Confidence with data analysis and operational metrics to support decision-making and continuous improvement
• Familiarity with human data operations product or data operations participant recruitment or managing global crowdsourcing/gig-economy platforms.
• Experience supporting AI/ML lifecycle projects such as data labelling annotation or domain-specific task curation.
• Understanding of Prolifics platform and its role in delivering high-quality human data for AI research.

Why Prolific is a great place to work

Weve built a unique platform that connects researchers and companies with a global pool of participants enabling the collection of high-quality ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate nuanced and aligned AI systems.

We believe that the next leap in AI capabilities wont come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure Prolific is positioning itself at the forefront of the next wave of AI innovationone that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary benefits and remote working within our impactful mission-driven culture.

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By submitting your application you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolifics Candidate Privacy Notice explains what personal information Prolific may process where Prolific may process your personal information its purposes for processing your personal information and the rights you can exercise over Prolific use of your personal information.