Engineering Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!

We are looking for an Engineering Manager to lead the Nexus Team in our growing Lisbon R&D Hub.

Nexus owns the front door to Iterable. The team is responsible for authentication login SSO/SAML MFA organization and project creation access control and the RBAC and governance frameworks that power the entire platform.

This team operates critical high-traffic systems including event processing link tracking and shortening and key parts of billing and usage pipelines. When these systems fail customers cannot access the platform or trust its correctness. This is true production ownership with real impact.

Nexus sits at the intersection of platform engineering and product experience building secure and scalable backend systems while also powering user-facing surfaces such as the Admin App and internal control tools. As Iterable scales up-market security compliance reliability and governance become even more criticalmaking this one of the highest-leverage teams in the company.

You Will

• Lead and grow a high-performing engineering team in Lisbon fostering strong ownership and operational excellence.
• Own the reliability scalability and correctness of critical authentication governance and event-driven systems.
• Partner closely with Product Security Billing and Infrastructure teams to deliver secure and scalable solutions.
• Coach engineers to make sound technical trade-offs without becoming the bottleneck.
• Drive best practices in architecture observability and incident management.

We Are Looking For

• 2 years of Engineering Management experience in a SaaS or platform environment.
• Strong technical foundation in backend and distributed systems (JVM ecosystem preferred).
• Experience operating production systems at scale including on-call and incident response.
• Familiarity with technologies such as Kafka Redis AWS and event-driven architectures.
• Experience with authentication permissions or governance systems is a strong plus.
• Excellent communication skills in English.
  
  

What we offer

• Competitive salaries & meaningful equity
• Private Medical Insurance
• Life/Risk Assurance
• Meal Allowance: 8.55 per day
• Community Days (days for us to give back to the community)
• Paid Annual Leave (22 days)
• Global Lifestyle Reimbursement Account
• Paid Sabbatical
• Complete laptop workstation

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  Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender gender-identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records.