Sr Manager, HR Operations

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
The Sr Manager HR Operations is a member of the HR Operations Leadership team and will drive the strategy design implementation launch and execution of programs for Employee LifeCycle Services and Talent Acquisition Operations.

Responsibilities include developing standards and direction for the team managing and leading a high-performing team collaborating with partner teams and driving the strategy in partnership with leadership. Oversees areas including background checks Recruiting Operations Operational Onboarding and Offboarding HR Data in Workday Unemployment Employment Verifications Organizational Management in Workday and Severance. Ensures SOX and legal compliance with data data accuracy and vendor management.

This position offers a hybrid schedule with 3 days per week minimum in office.

Job Responsibilities:

• Provide leadership direction and long-term planning for the HR Operations Delivery function; incorporating systems processes and people to align with HR and Company strategies.

• Lead develop and foster a positive environment of engagement for the HR Operations Delivery team including building a high level of collaboration with other teams.

• Build a high performing team through recruiting hiring coaching development and performance management.

• Create clear and measurable goals holds the team accountable develops mentors and provides day-to-day guidance to the Manager Employee Lifecycle Services and Manager TA Operations and Sr. Analysts as direct reports. Works with the Team Lead on all areas for the indirect reports.

• Ensure HR Operations Delivery team provides high quality customer service to T-Mobile employees through rapid response to emails trouble tickets and supports customer escalations as needed.

• Understand the voice of the customer identify trending issues and proactively implement initiatives to streamline processes and enhance the overall customer experience.

• Regularly assess programs systems and strategies to ensure optimal cost-effectiveness while prioritizing business needs through the most efficient and precise solutions. Strive to deliver exceptional customer service by implementing programs that apply standard methodologies in SLAs processes tools systems and resources.

• Lead all aspects of vendor relationships to optimize service offerings and ensure the effective execution of contracts and achievement of service level agreements.

• Cultivate positive relationships with peers and executives across the organization partnering closely with HR Operations HR Business Partners Benefits Talent Learning and Development Compensation HR Business Solutions and other teams to ensure the team is well-positioned to deliver valuable support to both employees and the business.

• Ensure adherence to all employment and labor laws through effective programs practices policies training and actions while serving as a liaison with internal and external auditors as needed.

• Research identify and implement automation process improvement tech and AI to improve both the back office experience and the overall employee experience

• Oversee the system enhancement process improvement and project efforts for HR Operations and TA Operations Delivery.

• Represents HR Operations needs and priorities with partners.

• Also responsible for other Duties/Projects as specified by business management as needed.

Education:

• Bachelors Degree (Required)

Work Experience:

• 7-10 years Experience in HR Business or Call Center environment. (Required)
• 4-7 years Experience coaching developing leading direct reports. (Required)
• Experience supporting a large organization (20000 people). (Preferred)

Knowledge Skills and Abilities:

• Communication (Required)
• Leadership Development (Preferred)
• Human Resources (Preferred)
• Vendor Management (Preferred)
• Strategic Planning (Preferred)
• Workday (Preferred)

Licenses and Certifications:

• Professional in Human Resources (PHR) (Preferred)
• Certified Payroll Professional (CPP) (Preferred)
• Six Sigma - Master Black Belt (Preferred)

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes may require up to 10% domestic travel based on business needs.

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $124100 - $223800

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.