CSS Senior Service Solution Consultant
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
The Role:
Oracle Customer Success Services (CSS) is a services business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracles largest customers.
CSS Service Solution Specialist (SSS) are experienced presales resources in CSSs extensive portfolio of services covering enhanced support technical advisory security and managed services. SSSs have broad industry experience of IT infrastructure database middleware applications and cloud IaaS PaaS and SaaS products.
CSS SSSs have responsibility for building service solution propositions. They collaborate closely with customers CSS sales and delivery during sales opportunities. Interacting at various levels and using their experience of IT support operations or managed services to capture customer requirements and build service propositions.
Key responsibilities:
Build and co-ordinate service proposals RFX responses and presentations for standard portfolio services with CSS Sales and CSS Service Solution Architects
Supporting the CSS Service Solution Architects with complex and large scale solutions
Support costing pricing and contracting associated with specific opportunities and ensure that service solutions proposed are appropriate
Work alongside the CSS sale team and directly interaction with the customer and Oracle cross-line-of business (xLoB)
Work with CSS delivery throughout the sales cycle to ensure a smooth transition from sales to delivery
Contribute to ongoing innovation of professional practice to achieve efficiencies in workflows and processes including building and maintaining a library of standard services solution proposal and RFx content and service solutioning templates
Experience/Skills:
A typical experience profile for successful individuals in this role would include most of the following:
Experience of IT services including services presales roles with broad-based expertise in the area of mission critical operations support and managed services
Industry experience in areas such as IT infrastructure database applications IT security and cloud technologies including but not limited to Oracle technologies
Proven ability to construct and deliver compelling presentations and propositions audiences
Experience in industry standard best practice in service management (ITIL DevOps etc) and project management
Excellent communication written collaboration and language skills
Strong working experience of Microsoft Office suite
Qualifications
Career Level - IC3
Required Experience:
Senior IC
Key Skills
- Marketing
- Business Process
- Customer Service
- Communications
- Cloud
- Products demonstration
- C#
- Database
- CRM
- Project Management
- Client Relationship
- Interpersonal skills
- Sales goal
- Sales Process
- Analytics
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
