Guest Experience Assistant

Starting salary:27740
Contract type:Permanent
Grade:1
Location:Edinburgh Castle Castlehill Edinburgh EH1 2NG
Working Hours:7 hours per week
Interviews:To be held on Week Commencing 06 April 2026

As Guest Experience Assistant you will be a key member of the Edinburgh Castle team. You will ensure excellent service for clients booking event spaces for corporate events weddings and other events outwith the normal visitor experience and deliver an outstanding experience for the client. Edinburgh Castle is one of Scotlands most popular visitor attractions and offers a variety of stunning locations in which to stage events and functions.

For more information about the post and information about the team please access the full job descriptionfor this post. Please note that if you dont have Office 365 installed on your device this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme 28% employer contribution
• 25 days annual leave pro-rata (increasing to 30 days after 3 years) 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage Manx and Cadw properties

Key Responsibilities of this role

• Work closely with the Deputy Events Manager and fellow Guest Experience Assistant to support event activity and act as the onsite welcome for guests directing them to the appropriate function space and providing any information required to make their visit enjoyable and memorable.
• This role requires the ability to work as part of a team ensuring that all guests receive a 5-star service contributing to the overall smooth running of the event.
• Facilitate any on-site contractors related to events directing them to the appropriate areas for equipment drop-off or parking.
• Ensure guests are abiding by the event guidelines throughout the event and that guests are escorted safely from the site at the end of the event.
• Ensure compliance with all health and safety procedures in relation to events/functions business.
• A typical event at Edinburgh Castle can finish at 11pm or later and this role requires the ability to be flexible with the emphasis on being able to work evenings which will include evenings at weekends.
• On occasion when no evening events are scheduled there may be a requirement to work alongside core Edinburgh Castle staff to support daytime business. This may involve meeting and greeting visitors providing site orientation information and assisting at the ticket entry point.

Key requirements of the role:

In order for you to be successful in this post we will be looking for you to complete acover letterwhich addresses:

1.Why you are interested in the post with Historic Environment Scotland

2.How you can meet each of the essential and desirable criteria (in up to 800 words) using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life home life education or volunteer experience.Please read our CV and Cover Letter Guidancefirst before completing as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential Criteria:

• Excellent communication skills.
• Experience supporting a team to deliver their goals.
• Ability to prioritise and thrive in a fast-paced environment.
• Flexibility to provide cover according to business needs.
• Demonstrate relevant customer service/event delivery experience.

Find out more aboutdesirableskills and experience in ourfull job description.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age race gender or gender identity religious beliefs marital status sexual orientation disability or support of our Gaelic Language Plan we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email ator call our Head Office at 0 and speak to a member of our People Team.

Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.

To submit your application online please read our How to Apply section followed by Apply Now button to begin your application.