Community Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Community Lead is the primary head of the department on site. Must have the experience of handling a minimum of 3 or sites that have 800 HC and 4 direct reports for sites that have 1000 HC and above.

The Community Lead must be able to assign covers for the shift from the earliest possible at 6 am to the latest at 7 pm. Covers for holiday duty weekends if necessary or 24 hour shift for some officers. Provide direction to the team in terms of their schedules specific tasks whether they will handle inventory validation client visit booking ordering and ensure that those tasks are completed.

As a Community Lead you will:

• Be capable of coaching to properly guide and set expectations towards tasks and goals. Monitor performance and provide feedback on their performance and evaluation.

• Ensure that all direct reports will live the core values at all times.

• Do spot checks and random follow ups to confirm everyones diligent participation.

• Have a high level of accountability in terms of escalation attendance of the team audit findings and internal concerns by resolving each that will be a win-win for all stakeholders.

• Make recommendations to implement approved processes. Coordinate with all departments involved i.e. Client Services for client visits for existing clients facilities for transmittal of their supplies etc.

Line of Business (LOB) MANAGEMENT / Responsibilities:

• Ensures that his/her LOB is well taken care of under the following categories;

Logistics/Travel - Shipment of supplies and travel for people:

• Client management - Organize the approved request from Operations client services and implementations for the client visit. Preparation of their arrival from airport to hotel to site and other requested locations. Food and boardroom set-up/reservation on site. Able to coordinate with the Facilities Team on any assistance needed.

• Reception management for our Community Ambassadors - Multi-task on recruitment duties for the CAs such as monitoring the step by step process engagement with applicants such as games social engagement such as singing/dancing events offering refreshment to applicants welcoming of clients on site taking care of executive visits at highest customer service provided.

• Must have the knowledge of his/her LOB from the company perspective and the vendor perspective.

• Anticipate changes on growth and expansion that is related to the company that can affect the flow and consistency of the LOB he/she is handling.

• Must be empowered to delegate to officers and monitor the quality of service and results they provide for consistency and control.

• Creation completion and monitoring of trackers to meet deadlines for validation and invoice correction for timely payments and budget control asset control for ensuring proper stocks are available clearances and budget of operations and requesting departments vendor management of trackers for budget controls payment and compliance pushing for zero errors/escalation.

SKILLS ADMIN and FINANCIAL:

• Ability to build good relationships with vendors to get the best deal always for booking shuttles merchandise items and other LOBs to be able to accommodate the ever changing requests from internal clients(requesters) so that vendors can keep up to those changes.

• Good relationship with internal and external people for his/her LOB. Must be able to answer queries outside his/her LOB but within the overall department.

• Ensures that all business related policies and procedures are clear within the department compliant to company standards and policies understood and followed by stakeholders and communicated to them.

• Create regulate and maintain in administering inventory of merchandise shuttles travel and office supplies. Maintains program information through spreadsheet and trackers as a database for identifying required information if needed. Assist in activities such as client visits and executives.

• Must be able to resolve issues between team and client complaints with proper research and good decision making.

• Tracks expenditures of the department of the site he/she is assigned to. Provides input on budget and helps monitoring overall expenses on a site/department level to manage the approved annual budget.

• Strong background in G suites and its applications.

• Able to understand financial expenditures / budget.

Do you have what it takes to become a Community Lead

Requirements:

• Must have an experience with Data analysis data presentation skills project management and logistics

• Capable of working with different nationalities and cultures.

• Understand the business needs from the planning stage execution on or during the request until expectations are met. End to end process.

• High level of Emotional Intelligence and can keep up with changes and new directions. Ability to de-escalate high level situations among other departments.

• Operates with excellent customer service to requestors while Doing More with Less.

• Must be up to date on the current trends of their LOBs.

• Ability to work in a fast paced environment in a very calm and professional manner.

• Extremely good communication skills in writing emails etc.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL