WHAT MAKES US US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow learn and deliver results for our prestigious financial clients say hello to SimCorp!

At its foundation SimCorp is guided by our values caring customer success-driven collaborative curious and courageous. Our people-centered organization focuses on skills development relationship building and client success. We take pride in cultivating an environment where all team members can grow feel heard valued and empowered.

If you like what were saying keep reading!

Why This Role Is Important to Us

As Group IT continues strengthening its IT Service operating model we are establishing dedicated ITIL Practice Ownership across the Group IT organization.

The Service Manager is responsible for governing and maturing assigned ITIL practices (Incident Request Change Problem Knowledge) across Group IT. This role ensures standards are clearly defined measurable consistently applied and continuously improved across all IT domains.

This is a governance and capability role with enterprise scope supporting the Director of IT Service in building a predictable structured and scalable service model across Group IT.

What You Will Be Responsible For

Enterprise ITIL Practice Ownership

• Govern and mature assigned ITIL practices across Group IT.
• Define process standards decision frameworks and role accountabilities (RACI).
• Establish clear prioritization escalation and governance models.
• Ensure consistent adoption of practices across Service Desk IT Operations Enterprise Applications Security Data & Project delivery and other IT domains.

Incident & Request Governance

• Maintain classification prioritization and escalation frameworks across domains.
• Ensure alignment between SLA/OLA models and operational execution.
• Reduce ambiguity in cross-domain ticket ownership and routing.

Change & Problem Governance

• Define and drive the implementation and continuous improvement of a unified Change Management framework across Group IT.
• Strengthen change risk assessment approval discipline and review practices.
• Establish and develop a structured Problem Management to reduce recurring incidents and systemic risks

Knowledge Management Standards

• Define quality and lifecycle standards for knowledge assets.
• Ensure linkage between incidents problems and knowledge creation.
• Improve measurable knowledge adoption and self-service effectiveness.

Service Performance & Compliance

• Define KPI measurement logic and governance standards for assigned practices.
• Validate reporting consistency and accuracy across domains.
• Lead structured service governance reviews with domain leaders.
• Highlight systemic risks process breakdowns and compliance gaps.

ITSM Platform Alignment

• Translate governance requirements into structured ITSM configuration standards.
• Partner with operational managers (SD Remote Local IT Manager and other domain managers) to ensure workflows align with defined guardrails.
• Validate that tool configurations reflect governance intent.

What We Value

• Demonstrated experience implementing or governing ITIL practices (Incident Request Change Problem Knowledge) in complex multi-team environments.
• Demonstrated ability to establish standards decision frameworks and governance models and drive consistent adoption across domains.
• High level of analytical proficiency and confidence in handling enterprise service data to define and verify report integrity.
• Experience persuading senior stakeholders and constructively challenging inconsistencies without direct authority.
• Experience with ITSM platforms such as ServiceNow and Jira Service Management (advantage) including workflow alignment and reporting validation.
• A structured impact-focused mindset centered on measurable service improvement and operational maturity.
• Able to work in a hybrid setup (2days/ week) covering APAC and EMEA timezones

BENEFITS:

An attractive salary bonus scheme and a pension are essential for any work agreement. However in SimCorp we believe we can offer more. Therefore in addition to the traditional benefit scheme we provide a good work-life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy asking employees to work from the office two days each week while allowing remote work on other days.

NEXT STEP:

Please send us your application in English via our career site as soon as possible. We process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants we kindly ask you to exclude personal data such as photo age or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Katkat Calimag-Rupera Senior Talent Acquisition Partner at email If you are interested in being a part of SimCorp but are not sure this role is suitable submit your CV anyway. SimCorp is on an exciting growth journey and our Talent Acquisition Team is ready to assist you in discovering the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyones experience positive and valuable. Therefore during the process we will ask you to provide your feedback which is highly appreciated.

WHO WE ARE:

For over 50 years we have worked closely with investment and asset managers to become the worlds leading provider of integrated investment management solutions. We are 3000 colleagues with a broad range of nationalities educations professional experiences ages and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma we leverage the combined strength of our brands to provide an industry-leading full front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds without regard to race gender age disability or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees so that we can provide best-in-class solutions to our clients.

**SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year Apr25-Apr26 This certification underscores SimCorps effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

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