IT Help Desk Technician Tier 1
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Job Location:
Northfield, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Fields BMW Northfield is seeking a positive team leader to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.
Being family-owned and operated our culture and standards that define our day-to-day beliefs encompass Fields Five: Safety Integrity Courtesy Presentation and Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas and are strongly supported in promoting from within the organization.
The Help Desk Technician provides first-line IT support resolving user issues managing access provisioning (including VoIP services) and supporting standard systems (Windows macOS iOS).
Responsibilities
- Provide Level 1 support for operating systems M365 peripherals and standard software.
- Manage user access changes in VoIP services and other business systems using role templates.
- Troubleshoot and assist with DMS (CDK and Reynolds) workstation-level issues.
- Triage tickets resolve escalate appropriately and document solutions.
Required Experience & Skills:
- Experience in IT support help desk or related customer-facing technical roles.
- Proficient in troubleshooting Windows macOS iOS.
- Familiarity with M365 ticketing systems and VoIP services.
- Strong internal customer service skills.
- DMS (CDK/Reynolds) familiarity preferred but not required.
Preferred Qualifications:
- IT-related degree or certifications preferred (e.g. CompTIA A) not required.
Success Metrics:
- First response within 24 hours.
- High resolution rate with accurate escalation.
- Accurate user access provisioning.
What We Offer - Benefits
Medical Dental Vision Short- and Long-Term Disability Paid Basic Life Insurance 401(k) Plan Personal Time Off Paid Training Employee vehicle purchase plans Health and wellness Saturday Lunches Discounts on products and services
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Journeyman Service Tech Fields BMW is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and exte...
