Multilingual Team Leader and Office Operations Coordinator
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Quinta do Lago Portugal (office-based)
Hours: Full time 40 hours per week
Contract: Permanent contract with 6-month probation period
Department: Operations / Customer Support / HR
Languages: English (required) Dutch (preferred) German (nice to have)
Salary: Starting at 1760
About the role:
Our client is seeking an experienced Multilingual Team Leader & Office Operations Coordinator to join their growing operations in Portugal. This is a hands-on leadership role combining people management office coordination and operational support with a strong focus on delivering excellent customer service across at least two key campaigns.
You will be an approachable and effective leader confident in supervising customer service teams in both office and hybrid environments. You will manage schedules support HR processes and contribute to operational excellence while embracing the companys values of investing in people maintaining a strong customer focus and remaining agile as the business scales.
Key Responsibilities
Team Leadership & Customer Service Supervision
- Lead motivate and mentor customer service team members working from the office or in a hybrid setup fostering collaboration accountability and high performance.
- Oversee daily operations to ensure service levels quality standards and KPIs are consistently met or exceeded.
- Act as a subject matter expert supporting escalations and complex customer queries.
- Conduct regular one-to-one meetings team meetings and performance reviews providing structured feedback and coaching.
- Identify individual strengths and development needs implementing performance improvement plans where required.
- Recognise and reward strong performance to promote engagement and professional growth.
Scheduling Training & Quality
- Create and manage team schedules and rotas to ensure appropriate coverage aligned with client and business requirements.
- Oversee onboarding and training for new starters ensuring training plans are delivered to a high standard.
- Support ongoing coaching initiatives refresher training and quality improvement programmes to continuously enhance the customer experience.
- Analyse customer contact trends and operational challenges providing clear data-driven recommendations for improvement.
Office Management & HR Support
- Act as the on-site point of contact ensuring a professional organised and well-managed office environment.
- Support HR administration tasks including attendance monitoring holiday tracking absence reporting and basic employee documentation.
- Assist with onboarding processes office inductions and coordination of training schedules.
- Ensure compliance with company policies procedures and local employment regulations.
- Provide senior management with people data operational updates and reporting as required.
Operational & Client Support
- Support daily operational tasks including order processing and ticket management where necessary.
- Prepare and maintain regular reports on team performance quality metrics and engagement for senior management and clients.
- Attend internal and client meetings communicating confidently and professionally at all levels.
- Maintain clear communication across Slack and internal platforms to ensure strong information flow between teams.
Skills & Experience
Essential
- Excellent written and verbal communication skills in English.
- Proven experience as a Team Leader Supervisor Office Manager or in a senior customer service role.
- Strong people management skills with the ability to coach motivate and deliver constructive feedback.
- Experience supervising customer service teams in a fast-paced consumer-facing environment.
- Confident in using technology including contact centre systems such as Zendesk and MS Office or Google Workspace.
- Highly organised proactive and solution-oriented with strong attention to detail.
Desirable
- Experience supporting HR or people operations tasks.
- Exposure to scheduling workforce planning or rota management.
- Interest in root cause analysis and continuous improvement.
- German and or Dutch language skills are advantageous but not essential.
Personal Attributes
- Caring empathetic and approachable leadership style.
- Positive energetic and adaptable mindset.
- Customer-focused with a strong sense of accountability.
- Comfortable balancing operational delivery with people management responsibilities.
Working Requirements
- Ability to work from the office on a daily basis. Occasional hybrid working may be arranged.
- Full-time availability of 40 hours per week. Part-time may be considered for the right candidate.
- Flexibility to support business needs as required.
How You Will Know You Are Successful
- Teams consistently meet or exceed KPIs and quality standards.
- Customer service performance and engagement scores show continuous improvement.
- Training sessions coaching activities and one-to-ones are completed as scheduled.
- The office operates efficiently with strong attendance compliance and morale.
- Responsibilities are delivered reliably and proactively.
- HR administration tasks are completed accurately and on time.
Hiring Process
We take a thorough yet respectful approach to hiring and view this as a two-way process:
- Initial assessment
- First interview (face to face)
- Final interview with senior management and or client
If you are an experienced people leader who enjoys being hands-on supporting teams and ensuring smooth office operations we would be delighted to hear from you.
By applying you consent under GDPR regulations to your CV and personal details being processed for recruitment purposes.
Required Skills:
Excellent communication skills; Proficiency in English at a business level with the ability to read write and speak fluently as required (C2); Preferred experience in a contact center/service program for any CS company; Product support experience is advantageous; Familiarity with electric vehicle charging products and a basic understanding of sustainable energy solutions nice to have; Adaptability and flexibility in a dynamic environment; Troubleshooting skills with the ability to investigate and understand complex customer issues;
Required Education:
None
Company Industry
Accounting
Key Skills
- Animal Care
- Human Resource Management
- Biomedical
- Ims
- ACCA
- Arbitration Law
