Program Intake Worker

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

General Reception

• Answer all telephone inquiries regarding Corrections & Justice Services programming and where necessary direct calls appropriately
• Contacting Ontario Works workers and providing information regarding programs and payments
• Answering inquiries and information to Community Partners (lawyers crowns Parole Officers)
• Order office supplies as required and maintain supply of inventory ensuring office supplies are cost effective to ensure budget compliance.
• Design and generate forms when required
• Prepare Travel Warrants and donations spreadsheets monthly

Program Intake - In-person/Online Registrations

• Verify and review all required information/documentation on the program Intake form is completed and the client acknowledgement is reviewed with each client
• Communicate to clients regarding program requirements program start dates/time program restart dates required fee payments/receipts and format of the delivery of the program etc.
• Update the client online intake form with program start dates/time payment information and successful completion of the program daily
• Daily processing and verifying payment for the programs (cash debit or credit) and issue receipts
• Moneris transactions and Online Registrations are to be confirmed daily
• Complete program log sheet daily with all registered clients programs and fees
• Prepare and provide the facilitator with program registration packages for each program one (1)day prior to program
• Notify/update Community justice partners when programs are full and the next available date for each program weekly
• Provide clients with letters of completing programs when corticates have been misplaced or lost
• All registrations are to be filed in the Program Binder under the Program date and logged onto the Program face sheet not exceeding maximum total of participants per program File completed program package update information on the online program registrations

Other Duties

• Provide support to the facilitators when required
• Collect statistics for program registrations and provide this on a monthly basis to Program Manager
• Other duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: Not applicable

Internal

• Executive Director
• Administration Manager
• CJ&S employees

External

• Clients
• Lawyers
• Parole Officers

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY: This position reports directly to Administration Manager

FINANCIAL AND MATERIALS M ANAGEM ENT: N/ A

WORKING CONDITIONS:

• Working environment is typically in the office in generally agreeable conditions

• Occasional travel and some scheduled overtime is associated with this position

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner exemplifying Christian standards of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education Qualifications and Certifications:

• Post-Secondary Education in Office Administration required preferably a Diploma Program Community College or University Program or combination of experience and education.

Experience and Skilled Knowledge Requirements

Three plus years previous administrative experience

• Understand of Correctional and Justice Systems considered an asset
• Respect and understanding of The Salvation Army - its mission culture and values

Skills and Capabilities:

• Exceptional phone manner pleasant tactful diplomatic and friendly manner
• Excellent organizational skills. Highly organized with keen attention to detail and ability to work under pressure
• Strong interpersonal skills and verbal and written English communication skills
• Ability to handle confidential sensitive material professionally and compassionately
• Proficient computer skills MS Office and in data management using excel and other office software
• Ability to keep composure and prioritize effectively during high-stress periods and situations
• Able to deal with a variety of clients including angry or upset customers
• Strong time management skills
• Always maintain and respect professional boundaries with clients and coworkers
• Strong communication (oral and written) skills in English
• Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner
• Training in Crisis Prevention Intervention (CPI) and CPR First Aid is an asset

Vulnerable Sector Check: an original copy of a current Vulnerable Sector Check (VSC) that is less than six (6) months old is required by your start date and the results of the check must be acceptable to The Salvation Army in its sole discretion. The cost of the VSC is borne by the employee.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.