Service Lead Coordinator- Reception

Milwaukee, WI - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

As a result of company growth the Orthopedic Institute of Wisconsin (OIW) is seeking an dynamic and experienced Service Lead Coordinator to join the team

The Service Coordinator provides dayâtoâday leadership and operational oversight for a department across the region such as Receptionists and/or Patient Access Representatives. Under the direction of the Director of Clinical Operations and Clinical Site Supervisor this role ensures that team members perform their responsibilities accurately and in alignment with organizational standards.

The Service Coordinator serves as a subject matter expert supports staff performance promotes effective communication and partners closely with the Clinical Site Supervisor and Director of Clinical Operations to identify and resolve operational issues. This role models professionalism maintains a high level of service and performs effectively in fastâpaced or highâstress situations requiring patience flexibility and sound judgment.

Established in 1985 theOrthopedic Institute of Wisconsinis a nationally recognized leader practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patients potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do we are committed to providing an inclusive and supportive environment where every team member feels valued empowered and inspired to make a difference.

Experience:

Four (4) years experience as a Receptionist
Four (4) years of experience in a physician office business office billing or revenue cycle role
Experience in a small practice environment strongly preferred

Required Skills & Knowledge
Demonstrated ability to lead coach and work effectively with diverse teams
In-dept knowledge and understanding of physician office workflows

Strong verbal and written communication skills to ensure accurate patient care documentation
Active participation in goalâsetting staff development and continuous improvement activities
Knowledge of applicable standards and commitment to compliance
Proficiency in relevant computer applications databases and office technology
Ability to effectively use office equipment and communication systems
Performs discipline-specific duties as outlined in the roleâspecific Strong analytical and problem-solving skills

Excellent attention to detail and organizational skills
Strong communication and customer service skills
Conduct training and mandatory auditing
Ability to work independently and manage competing priorities

PHYSICAL / MENTAL DEMANDS:
Continuous computer use
Prolonged periods of sitting
Frequent use of telephone and smart devices
Repetitive grasping and hand manipulation
Continuous verbal communication
Occasional reaching walking squatting bending kneeling twisting and climbing
Occasional lifting carrying pushing or pulling up to 25 lbs.
Occasional exposure to confined noisy or dusty environments
Ability to memorize and retain instructions
Ability to read and interpret detailed information
Mental competency
Physical accommodations will be provided when necessary and feasible

ENVIRONMENTAL / WORKING CONDITIONS:
Typical busy office environment with extensive telephone communication. The above statements describe the general nature and level of work performed in this role. Responsibilities knowledge skills abilities and working conditions may evolve based on operational needs.

DISCLAIMER:
This job description is not intended to provide a comprehensive list of all duties or responsibilities. Additional tasks may be assigned at any time with or without notice.

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: In person

Required Experience:

As a result of company growth the Orthopedic Institute of Wisconsin (OIW) is seeking an dynamic and experienced Service Lead Coordinator to join the teamThe Service Coordinator provides dayâtoâday leadership and operational oversight for a department across the region such as Receptionists and/or Pa...

As a result of company growth the Orthopedic Institute of Wisconsin (OIW) is seeking an dynamic and experienced Service Lead Coordinator to join the team

Experience:

Four (4) years experience as a Receptionist
Four (4) years of experience in a physician office business office billing or revenue cycle role
Experience in a small practice environment strongly preferred

Required Skills & Knowledge
Demonstrated ability to lead coach and work effectively with diverse teams
In-dept knowledge and understanding of physician office workflows

Strong verbal and written communication skills to ensure accurate patient care documentation
Active participation in goalâsetting staff development and continuous improvement activities
Knowledge of applicable standards and commitment to compliance
Proficiency in relevant computer applications databases and office technology
Ability to effectively use office equipment and communication systems
Performs discipline-specific duties as outlined in the roleâspecific Strong analytical and problem-solving skills

Excellent attention to detail and organizational skills
Strong communication and customer service skills
Conduct training and mandatory auditing
Ability to work independently and manage competing priorities

DISCLAIMER:
This job description is not intended to provide a comprehensive list of all duties or responsibilities. Additional tasks may be assigned at any time with or without notice.

Benefits: